Team Leader

Join a leading independent technology and services provider as Team Lead

Job Overview:This is a dynamic role where priorities may shift daily. You'll need to balance leadership responsibilities with operational delivery while ensuring high standards and a positive team culture.

Location: Unit 29 Fairfield Place - East Kilbride, Glasgow G74 5LP
Contract Length: 6 months
Work Schedule: Monday - Friday (9:00 - 05:30) Onsite

Key Responsibilities:
People Leadership (50-80%)
* Lead and develop a team of on-site technicians/support staff
* Hold regular team briefings and quarterly 1:1s, fostering a positive and motivated team culture.
* Manage day to day people matters: performance, behaviour, absence, holiday, and resource planning.
* Support personal development and ensure your team has the right skills and tools to deliver excellent service.
* Oversee recruitment, onboarding, and offboarding-across both internal employees and partner provided resources.
* Ensure full compliance with internal processes such as expenses, overtime, training and health & safety.

Operational Delivery (20-50%)
* Plan and prioritise workloads to meet business needs and Service Level Agreements (SLAs).
* Collaborate with Delivery Leadership, swap and logistics teams, and customer stakeholders.
* Use reporting and data insights to support continuous improvement.
* Manage on-site stock locations, including asset security and process adherence.
* Handle escalations, complaints, and risk identification within your remit.
* Support process improvements, new service introductions, and operational changes.
* Maintain strong relationships across internal teams and customer environments.
* Understand customer contracts and recognise how changes may impact service delivery.
* Support new business take-ons and contribute to resource optimisation.

You are the candidate
* Proven leadership and people management experience aligned with company values.
* Strong organisational skills with the ability to manage multiple priorities.
* Solid understanding of Enterprise IT and related technologies.
* Excellent communication and relationship building skills.
* Proficiency with MS Office and reporting tools.
* Experience using ticketing systems.

Desirable
* Knowledge of internal client processes and tools.
* Familiarity with customer operational processes.
* ITIL knowledge or accreditation

Additional Information:
Interview Process: In Person/Team onlineYou will receive excellent perks such as free parking and a subsidised canteen. As a global company with local expertise, you will be part of a fast-paced and flexible environment where no two days are the same. In this mentored role, you will receive high-class training from a global IT service provider, allowing you to develop and grow your career. This is a big opportunity, with a family feel work environment, with you at the centre

How to Apply:If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.