Tech Ops Engineer/Infrastructure Engineer

TechOps Engineer (IT Support/Infrastructure)

London

3 days in office/2 days WFH

3-Month Contract | £400-£500 per day | Likely Inside IR35

The Role

We're hiring multiple TechOps Engineers to support a growing business and keep internal technology running smoothly.

This is a hands-on role focused on IT support, user onboarding/offboarding, access management, endpoint support, and office technology. You'll be working in a fast-paced environment, handling a high volume of tickets while delivering excellent internal support.

Key Responsibilities

• Manage day-to-day IT support tickets across hardware, software, and access issues
• Handle joiners, movers, and leavers processes
• Support Google Workspace and Microsoft 365 environments
• Manage devices using MDM tools such as JumpCloud, Jamf, Intune, Okta, etc.
• Troubleshoot 2nd/3rd line support issues
• Provide office-based support including AV and hardware setup
• Maintain strong service levels and documentation

Requirements

• Experience in IT Support/TechOps/Infrastructure Support roles
• Strong Google Workspace and/or Microsoft 365 admin experience
• Hands-on experience with MDM tools
• Proven background in high-volume support environments
• Strong troubleshooting and communication skills
• Experience in medium-to-large businesses preferred