Technical Architect | Async Messaging/Contact Centre Transformation - Inside IR35 £550

Technical Architect | Async Messaging/Contact Centre Transformation

£550 per day (Inside IR35)
6 months rolling contract
1 day per week in Manchester (North-based preferred)

We're looking for a Technical Architect to support a major programme focused on introducing asynchronous messaging into a large-scale contact centre environment.

This is not strategy or blue-sky thinking. The discovery work has already been done. This role is about taking that forward into real, practical delivery within a complex government setting (DWP).

What you'll be doing:

• Picking up existing discovery outputs and turning them into actionable delivery plans
• Leading technical investigation into async messaging solutions within a DWP context
• Assessing what is realistically achievable, including constraints across Legacy systems and operations
• Shaping and supporting proof of concepts (POCs) and quick-win solutions
• Working closely with product and stakeholders to ensure solutions deliver real user and business value
• Contributing to potential build-out of POC delivery teams

Key areas of focus:

• Workforce Management (WFM) impact when introducing async messaging
• Understanding how contact centre operations change when moving away from traditional telephony
• Evaluating technology options for messaging and integration
• Ensuring alignment between technical feasibility and operational reality

What we're looking for:

• Strong experience as a Technical Architect, ideally within complex or public sector environments
• Solid cloud experience (Azure preferred, but flexible)
• Experience with contact centres, telephony, or messaging platforms highly valuable
• Ability to think in a T-shaped way - understanding both the detail and the wider system impact
• Comfortable working across architecture, product, and stakeholders