Technical Support Analyst

Technical Support Analyst

Knutsford

3 months + (to permanent)

£15 - £18.73 per hour (umbrella)

A Technical Support Analyst is required for our technology client. You will provide advanced technical support across platforms and services. You'll handle escalated issues, troubleshoot complex faults, and work closely with internal teams to deliver excellent customer outcomes.

Responsibilities:

Resolve 1st/2nd line support tickets and escalations within SLAs

Diagnose system, network, and performance issues using logs and monitoring tools

Perform configurations, maintenance, and updates across hybrid cloud and on-prem systems

Escalate complex issues to Level 3 with clear documentation

Communicate professionally with customers and internal teams

Experience required:

2+ years' experience in enterprise IT support

Strong Windows Server, Linux, networking, SQL Server, and Active Directory knowledge

Experience with cloud platforms (Azure/GCP), containers, and Scripting

Comfortable working to SLAs with a customer-focused mindset