Technical Support Analyst I

pstrongJoin the MVT family Mesilla Valley Transportation is hiring a Technical Support Analyst in El Paso, TX!/strong/ppThe strongTechnical Support Analyst /strongis responsible for ensuring proper computer operation so that end users can accomplish business tasks./ppstrongJob Summary/strong/ppThe Technical Support Analyst will be responsible for providing support to a wide variety of customer types and situations. Progressive levels of responsibility within the role will necessitate a more proactive approach to preventing future issues and fostering customer education./ppstrongEssential Duties andResponsibilities/strong/pulliRespond to customer inquiries via phone or email./liliDocument and track customer issues using a ticketing system./liliProvide basic troubleshooting and problem-solving for common technical issues./liliFollow standard operating procedures to resolve technical problems./liliEscalate unresolved issues to higher-level support or specialized teams./liliProvide step-by-step guidance to customers./liliMonitor system alerts and notifications./liliPerform basic system health checks and report anomalies./liliDocument solutions and create knowledge base articles for common issues./liliMaintain accurate records of customer interactions and resolutions./liliAssist customers with basic usage and navigation of products or services./liliProvide training and educational resources to customers as needed./liliAssist in the creation and maintenance of technical documentation./liliWork closely with product development and delivery teams to resolve complex issues./liliPerform system updates, patches, and maintenance tasks./liliIdentify opportunities for automation and process improvement./liliProvide regular updates to users on the progress of their issues, especially for prolonged or complex cases./liliParticipate in professional development opportunities to stay current with industry trends and technologies./liliMay assist or observe with troubleshooting critical issues./liliWorks an on-call rotation as needed./liliMaintains professionalism in written and verbal communication with customers as required./li/ul Pay Range: 18.00-18.00 per_hour, General Benefits: strongJob Benefits:/strongulli401(k)/liliDental Insurance/liliHealth Insurance/liliLife Insurance/liliPaid Time Off/liliTuition Reimbursement/liliVision insurance/li/ulpstrongBenefit Conditions:/strong/pulliOnly full-time employees are eligible./li/ul Required

Preferred

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• Other