Technical Support Engineer

Technical Support Engineer

Location - Surrey

Inside IR35

12 months

Our client is looking for a skilled and motivated Technical Support Engineer with strong customer facing skills to join their Back End Tech Support team. This is a hands-on role supporting complex, highly technical systems and integrations, where you'll act as an escalation point for challenging issues that require deep technical expertise.

Skills & Experience

• Webservices experience (Ability to read and understand)
• JavaScript (Basic understanding)
• Some experience with Unix/Linux environments
• Cloud - Ideally Azure/Entra - AWS or GCP accpetable also.
• SSO - Single Sign-On
• LDAP Services
• Any experience of ServiceNow would be a distinct advantage - Development or Administration

Key Responsibilities

• Provide advanced technical support to field engineers, technicians, and product support teams
• Troubleshoot and resolve complex issues across software, systems, and networked environments
• Act as an escalation point when first-line support cannot resolve issues
• Diagnose problems related to integrations, cloud platforms, and system-level software
• Report bugs, design issues, and reliability concerns to engineering teams
• Support customer installations and deliver technical training where required
• Work directly with technical customers to resolve sophisticated product issues
• Collaborate with internal teams to improve product performance and support processes

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

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