Technician 2

Join a leading independent technology and services provider as an IT Support Engineer/Technician - L2 On-siteJob

Overview
Within an on-site customer experience, you will provide a wide range of end-user support services. You will deliver outstanding customer service by understanding end-user's needs.

Role: IT Support Engineer - L2

On-site Location: London EC3 7NE

Contract dates: 01-Sep-2026 to 31-Oct-2028

Duration: 2 yearsPay

Rates: Umbrella Rate: £19.33/hour (via a Hays approved umbrella company).

PAYE Basic Rate: £14.90/hourTime: 9:00 AM - 5:30 PM

Key Responsibilities

• End-user guidance on operational procedures (How to request, Who to contact.)
• Direct user support
• Respond to hardware and software service calls and ensure SLA targets are achieved
• Adhere to escalation procedures
• Perform hardware and software installations as necessary
• Perform second line diagnostics and troubleshooting
• Advanced level desktop & mobile device installation, configuration, support and troubleshooting services
• Provide basic server & network installation, configuration and administration
• Assist with technical escalations for other team members
• Ensure accurate completion of all incident records and associated paperwork
• Responsible for the follow-up of our customer's incidents and problems until resolution
• To monitor and update the incident management system as required
• Escalation call logging and follow-up with vendors and other 3rd party companies,
• Ensure correct escalation procedures are followed on all critical customer calls and requests,
• Contribute to and use the site's procedure file
• Participate in team meetings

Key Requirements

• A broad technical knowledge of PC's/mobile solutions/peripherals and their architecture
• Good working knowledge of current MS Office package
• Good working knowledge of operating systems
• Good understanding of IT infrastructure
• Ability to work on your own initiative, address and resolve problems in a pressurised environment.
• Ability to diagnose faults in the hardware/software/operating systems used by the customer
• Excellent organisational skills, able to take a methodical approach to service issues
• Contributes to, supports and works within the team
• Good communication in English language and interpersonal skills
• Logical approach
• Able to work under pressure
• Good customer skills

How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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