Technician Desktop Support back up

Overview We are seeking a dedicated Desktop Support Specialist in Wisconsin to provide comprehensive technical assistance to our users. This role involves troubleshooting hardware and software issues, maintaining IT infrastructure, and ensuring seamless operation of desktop environments. The ideal candidate will possess strong communication skills, a customer-focused attitude, and extensive knowledge of various operating systems and network protocols. This position offers an opportunity to work in a dynamic environment supporting diverse IT systems and user needs. background check and drug test Responsibilities Provide technical support for desktop, laptop, and mobile devices across the organization. Troubleshoot software issues, including Microsoft Office applications, operating systems (Windows, macOS, Linux), and specialized enterprise software. Manage computer hardware components and peripherals, ensuring proper functionality and timely repairs or replacements. Configure and support network connectivity including LAN, VPN, DNS, TCP/IP, firewall settings, and network administration tasks. Assist with Active Directory management, user account provisioning, and permissions setup. Utilize tools such as SCCM, ServiceNow, Jira, BMC Remedy, and System Center Configuration Manager for issue tracking and system management. Support IT infrastructure components such as Windows Server environments and network devices. Maintain documentation of support activities and escalate complex issues to higher-level IT teams as needed. Provide excellent customer service by communicating clearly with end-users regarding technical issues and solutions. Assist with the deployment of updates, patches, and security configurations to ensure system integrity. Skills Proven experience in technical support with strong troubleshooting skills for software and hardware issues. Proficiency in computer management including operating systems like Windows (including Windows Server), macOS, and Linux. Knowledge of Microsoft Office Suite applications and mobile device management. Familiarity with computer networking concepts such as LAN, TCP/IP protocols, DNS configuration, VPN setup, firewall management, and network security best practices. Experience with Active Directory administration and user account management. Ability to operate tools like SCCM for system deployment and updates; ServiceNow or Jira for ticketing; BMC Remedy for incident management. Strong analysis skills to diagnose complex problems quickly and accurately. Excellent communication skills to effectively assist end-users with varying levels of technical expertise. Understanding of IT infrastructure components including switches, routers, servers, and related hardware components. This role is ideal for a proactive IT professional eager to support organizational technology needs while advancing their expertise in desktop support within a fast-paced environment.