Telemetry Application Support Engineer

Telemetry Application Support Engineer
12 Month contract initially + Extensions
Based: Max 2 days p/w onsite in Falmer, West Sussex
Rate - £120 - £140 p/d via Umbrella

We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a number of Telemetry Application Support Engineer's on a long term program of work.

Key Responsibilities:
* Provide support for telemetry and business applications.
* Manage and resolve service requests, incidents, and problem tickets in line with agreed service levels.
* Perform fault analysis, troubleshooting, and resolution of application issues.
* Support BAU operations, application enhancements, and transition activities.
* Liaise with Service Desk and Service Delivery teams to ensure effective support processes.
* Perform database configuration and maintenance activities in line with established standards.
* Support project activities by providing effort estimates and technical input where required.
* Maintain knowledge articles, configuration information, and support documentation.
* Work closely with business stakeholders and technical teams to ensure operational stability and continuous improvement.

Key Skills & Experience:
* Experience in Application Support, Production Support, or L2 Support roles.
* Experience managing service requests, incidents, and problem management activities.
* Understanding of IT Service Management (ITSM) processes and toolsets.
* Strong troubleshooting and fault-analysis skills.
* Experience working with business-critical applications in a support environment.
* Good understanding of database concepts and application configuration.
* Strong communication and stakeholder management skills.
* Ability to manage multiple priorities in a dynamic operational environment.
* Experience working with Service Desk and Service Delivery teams.
* Willingness to learn telemetry and operational technology systems through structured training.

Desirable skills/knowledge/experience:
* Exposure to Telemetry, SCADA, or Operational Technology (OT) environments.
* Knowledge of PLCs and telemetry-related systems.
* Experience within Utilities, Water, Energy, or other critical infrastructure sectors.
* Telecommunications or IT Network support experience.
* Hardware installation and maintenance experience.
* Programming or Scripting knowledge.
* ITIL Foundation v4 certification (or higher).
* Degree in Computer Science, Mathematics, Science, Database Administration, or a related discipline.

This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible.

LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.

A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.

Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.