Tenant Arrears Officer

Large Housing Association requires a Tenant Arrears Officer to oversee the former tenant accounts process; facilitating the process, working with stakeholders to do so.

Responsibilities:

Maximise the collection of debt left by former tenants and to ensure that this debt and all payments made against it, are transparent and reportable.

Ensure effective management of former tenant credits and build relationships with Local Authorities to avoid the risk of Housing Benefit over-payments post account closure.

Work alongside the Housing teams to reduce the amount of debt left by exiting tenants. Identifying improvements.

Build relationships with Debt Collection Agencies to ensure effective partnership working and cost efficiencies.

Improve income recovery through early engagement, tracing tools, legal action and external partners.

Reduce debt created at tenancy end by working proactively with Housing teams.

Produce high-quality reporting for senior leaders and the Executive Board.

Identify risks, gaps and opportunities to strengthen the former tenant arrears process.

Skills and experience:

Experience of success working in an income collection environment.

Experience using housing management and income collection systems.

Experience producing reports for a range of stakeholders.

Ability to build strong relationships, influence effectively and communicate clearly.

Ability to interpret and apply policies and procedures in real operational contexts.

Strong analytical skills, including creating and verifying reporting and monitoring tools.

Proven ability to design new processes that deliver measurable improvements.

20.06 ph PAYE or 26.51 ph Umbrella