Unified Comms & Audio Visual Services Engineer

months contract inside IR35

3 days in office in London

Daily rate £300

We are seeking a highly skilled Unified Communications & Audio Visual Engineer to design, support, and enhance enterprise Unified Communications (UC) and Audio Visual (AV) platforms across the business. This role blends deep technical UC engineering capability with hands-on AV and meeting support, ensuring reliable, secure, and high-quality collaboration experiences for end users, executives, and trading environments.

The successful candidate will support and evolve platforms including Cisco CUCM, WebEx (Dedicated Instance), Microsoft Teams, voice recording, trader turret systems, and enterprise AV meeting room technologies, while providing responsive meeting and event support. This role requires strong technical expertise, excellent communication skills, and a customer-focused mindset, operating within a global, distributed team.

Key Responsibilities

Unified Communications Engineering

• Design, configure, support, and enhance the global UC environment, ensuring high availability, performance, and security.
• Administer and troubleshoot Cisco Unified Communications Manager (CUCM), including dial plans, call routing, SIP integrations, upgrades, and incident resolution.
• Support WebEx Dedicated Instance, Microsoft Teams, and related integrations within the wider UC framework.

Audio Visual & Meeting Support

• Provide first-line and second-line support for scheduled and on-demand meeting requests and AV incidents.
• Prepare, test, and support meeting rooms, including video conferencing, audio systems, and room control platforms.
• Coordinate and validate multi-site meetings, test calls, and complex conferencing scenarios.
• Provide hands-on support for executive meetings, global town halls, departmental events, and internal events.

Operational & Documentation Responsibilities

• Create and maintain high-quality design documentation, operational procedures, runbooks, test plans, and change documentation.
• Operate within an Agile delivery environment, supporting continuous improvement.
• Participate in on-call rotas and provide out-of-hours or weekend support where required.

Key Skills & Experience

Technical Skills

• Extensive experience with Cisco CUCM, including dial plans, call routing, troubleshooting, and upgrades.
• Strong experience with Microsoft Teams (configuration, troubleshooting, and integration).
• Experience with WebEx Dedicated Instance and UC platform integration.
• Knowledge of voice recording systems (eg Redbox) and regulatory requirements.
• Experience with IPC Dealerboards or similar trader turret systems.
• Knowledge of SIP, CUBEs, VoIP, and UC networking concepts.
• Experience supporting AV and meeting room technologies, including Crestron and enterprise conferencing systems.
• Solid understanding of network protocols and basic desktop troubleshooting.

Professional & Personal Skills

• Strong problem-solving skills with excellent attention to detail.
• Confident communicator, able to work effectively with end users, executives, and technical teams.
• Customer-focused with a friendly, professional approach.
• Ability to multitask and prioritize in a fast-paced environment.
• High sense of ownership, collaboration, and accountability.
• Willingness and ability to physically handle AV equipment (lifting, cabling, staging as required).

Qualifications & Background

• Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience.
• Minimum 2+ years' experience in Unified Communications, AV support, or collaboration technologies.
• Industry certifications are desirable:

• CCNP Collaboration
• Microsoft Teams Certified
• AV or UC vendor certifications

• Working knowledge of Windows 11, Microsoft Office, and Outlook.