Unified Communications (UC) Cisco Voice Engineer

Contract: Unified Comms (UC) Voice Engineer
Location: Glasgow (Hybrid - 3 days onsite per week)
Start Date: ASAP once background checks have been completed
Duration: Initial 12 months extendable
Rate: Circa £450-£510 a day (deemed inside IR35 via umbrella)
Reference: 20548

Overview

We are seeking an experienced Senior Cisco Voice & Collaboration Engineer (L3) to join a global enterprise technology team supporting a large-scale voice and unified communications environment.
This role will focus on the operational support, maintenance, and continuous improvement of a global Cisco voice infrastructure. The successful candidate will provide Level 3 support, lead technical troubleshooting activities, support major incidents, and work closely with project teams to ensure successful deployment and operational acceptance of new services. 

Key Responsibilities

• Provide Level 3 operational support for enterprise voice and collaboration platforms.
• Manage and resolve complex incidents, problems, and service requests.
• Perform root cause analysis and implement permanent fixes.
• Support L1 and L2 teams with technical escalations.
• Participate in change management activities and production deployments.
• Work closely with project teams during implementation and transition phases.
• Produce and maintain technical and operational documentation.
• Track and manage work through ServiceNow.
• Support vendor management and governance activities.
• Communicate effectively with business stakeholders during incidents and project delivery.

Essential Skills & Experience

• Strong experience supporting Cisco Unified Communications Manager (CUCM) 12.x and beyond
• Expertise with:
  • Cisco IP Telephony
  • Cisco Jabber and Jabber Mobile
  • SIP, H.323 and ISDN protocols
  • Session management and call routing
  • Cisco UCCX
  • Cisco Prime Assurance and Provisioning
• Experience supporting enterprise-scale voice and data environments.
• Strong troubleshooting and diagnostic skills within complex voice infrastructures.
• Experience working within ITIL-based operational environments.

Desirable Skills

• Avaya Aura Communication Manager 8.x+
• Avaya Media Gateways (G700, G350, G450)
• Avaya System Manager and Session Manager
• Avaya One-X Communicator
• Avaya Meeting Exchange/Bridgetalk
• IPC Unigy Trading System
• NICE Voice Recording
• ServiceNow administration and workflow experience

You will be a proactive and technically strong voice engineer who thrives in a fast-paced enterprise environment. You'll be comfortable managing critical incidents, engaging with stakeholders, and driving operational excellence across a global communications platform.

Networking People (UK) is acting as an Employment Business in relation to this vacancy.