User Researcher

User Researcher
Location: Telford 2 days onsite
Duration: 6 months
Clearance: Active SC Clearance required
Inside IR35 - Rate £350.00 - £390.00

Our client, a leading government organisation, is hiring for a talented User Researcher to join the team on a pivotal project. You'll be instrumental in shaping a new capability called Flocking, which aims to revolutionise fraud detection by proactively uncovering organised fraud networks across multiple regimes and providers. This role involves leading discovery and Alpha phases, supporting planning, and helping define the scope for build and go-live.

What you'll be doing:
. Planning, designing, and executing research activities with over 2000 internal users to understand their needs and behaviours.
. Analysing data and translating insights into actionable recommendations that inform service design and policy.
. Collaborating with multidisciplinary teams to set research objectives, hypotheses, and deliver evidence-driven results.
. Working with existing research to enhance and embed user-centred practices across agile teams.
. Facilitating recruitment, managing research operations, and advising on tools and software.
. Communicating complex findings clearly to stakeholders, advocating for user needs, and demonstrating the value of research.

What you'll bring:
. Experience in fast-paced, commercial environments conducting qualitative and quantitative research.
. Strong skills in planning research, analysis, synthesis, and usability testing.
. Ability to work with remote teams and diverse user groups, ensuring inclusivity and accessibility.
. Knowledge of data-driven decision-making projects and understanding of social and technological contexts.
. Familiarity with agile practices and user-centred design principles.
. Excellent communication skills, proactive attitude, and a collaborative approach.

This is a fantastic opportunity to contribute to a high-impact government project, working with a dedicated team committed to making a real difference. If you're passionate about user research and eager to support innovative digital services, we'd love to hear from you!

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