Workplace IT Engineer
Red Personnel
2 hours ago
Contract
London
United Kingdom
£225 - £225 GBP daily
Workplace IT Engineer (2nd Line Support)
West London Ongoing Temporary Contract ASAP Start
174 per day PAYE or 225 per day Umbrella
Full time site based role with as this is supporting the wider members of the team with both hardware and software
A West London Local Authority is seeking an experienced Workplace IT Engineer to join their IT & Digital Services team on an ongoing temporary basis.
This is a site-based role requiring travel across multiple locations within the borough, so a full UK driving licence is essential.
The Role
You will provide 2nd line support and deliver high-quality workplace technology services to council staff. This includes supporting hardware, software, and end-user issues both remotely and onsite.
West London Ongoing Temporary Contract ASAP Start
174 per day PAYE or 225 per day Umbrella
Full time site based role with as this is supporting the wider members of the team with both hardware and software
A West London Local Authority is seeking an experienced Workplace IT Engineer to join their IT & Digital Services team on an ongoing temporary basis.
This is a site-based role requiring travel across multiple locations within the borough, so a full UK driving licence is essential.
The Role
You will provide 2nd line support and deliver high-quality workplace technology services to council staff. This includes supporting hardware, software, and end-user issues both remotely and onsite.
- Resolve 1st and 2nd line incidents via face-to-face support, telephony, and remote tools
- Deliver hands-on support across multiple council sites
- Install, configure, and decommission IT equipment, including cabling and network patching
- Support print services and liaise with third-party providers (e.g. Ricoh)
- Manage and prioritise escalations, including VIP support cases
- Work collaboratively with wider Digital Services teams on issue resolution and projects
- Proven experience in 2nd line IT support within a complex environment
- Strong troubleshooting skills, including backend analysis
- Experience supporting hardware, software, and network infrastructure
- Comfortable working across multiple sites and delivering in-person support
- Ability to manage priorities and communicate effectively with stakeholders
- Experience supporting VIP users and handling escalations
- Full UK driving licence required
- Site-based role across borough locations
- Ongoing temporary assignment
- Subject to pre-employment vetting checks