Customer Service Representative

Corps Team • Houston, TX, US • 1w ago

Our client, a water technology provider, is seeking a Customer Service Representative for a 6+ month contract opportunity located in Houston, TX. This role is hybrid.

Work Hours: 8:00 AM – 4:30 PM CT

CORE RESPONSIBILITIES

Responds promptly to customer inquiries through various channels.
Process orders and requests assigned
Primarily responsible for the processing of all incoming and outgoing calls for internal & external customers
Collaborates with appropriate intercompany resources
Inputs and/or modifies service order requests based on customer need and provides customer confirmation
Follows clearly documented departmental standard operating procedures
Process customer payments and provide proof of payment to customer
Provide customer invoices on demand
Generate and deliver customer specific “service” reports via SAP as requested
Perform tasks in accordance with the standard work document and performance metrics for that given process

POSITION REQUIREMENTS

High school diploma or equivalent plus 1 year of applicable work experience in a customer-focused role OR associate's degree with demonstrated capability in comparable work
Software skills
(ERP) SAP experience preferred
Outlook, Microsoft Suite experience required
Excellent time management, organizational, written and verbal communication skills.
Demonstrated ability in analytical problem solving and decision-making skills
Ability to handle difficult or sensitive situations
Strong willingness to learn and improve.
Ability to work as an individual and in a team
Ability to multitask via multiple channels.
Provides detailed, personalized, friendly & polite service to ensure customer retention.
Basic Computer Skills

Pay Rate- $21.00/ hour

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