IT Service Desk Officer / Help Desk Support

Informed Recruitment • TRAFFIC • Kent, Tonbridge, United Kingdom • £150 - £160 / day • 2w ago

Are you an IT Support professional with some commercial 1st line experience looking for your next career move? Are you customer focused, with base experience of supporting Office 365, Windows 10/11, Active Directory and some networking skills? We are currently recruiting for a customer focussed 1st line Service Desk Support Officer with a forward thinking & evolving organisation in Kent that are committed to employee development. They are specifically looking for a personable individual, that is committed to customer satisfaction and with a 'can do - will do', enthusiastic approach to their work. This consideration will take equal precedence with technical skills when shortlisting for this initial 3-month contract inside IR35. This is a hybrid role split equally between home and an office in Kent.

The purpose of the role will be to provide a high quality, professional and responsive support service, ensuring high levels of customer satisfaction and helping the IT Manager to deliver overall strategy. Your day-to-day responsibilities would include the provision of a high quality, customer focussed support service that includes managing the support of both internal and external clients, timely logging, monitoring, resolutions and closing of incidents and queries. You will also assist with preventative maintenance, audio-visual set up and support, security, compliance with policy & procedure, projects, documentation, and reporting.

Essential

Previous commercial 1st Line Help Desk or IT Support experience
Experience of installation, configuration and troubleshooting of systems, network, and hardware issues.
Windows 10/11 desktop support
Microsoft Office 365
Active Directory administration
Some general networking skills to include TCP/IP
Remote User Support (VPN/Terminal Services) & Remote Desktop Service Host
PC/Laptop Hardware Support

Desirable

Virtualisation (Hyper-V ideally, but also Citrix or VMware)
Windows Server 2012/2016
Anti-virus and backup solutions
SharePoint
Telephony & Mobile Devices
CRM software
Further networking skills - TCP/IP, DNS, firewalls, switches, routers, etc.
Any suitable certification, Microsoft, ITIL, PRINCE2 or similar.

As an individual you will be customer-focused with a good customer facing/telephone manner, positive, and driven to resolve issues in a timely and effective manner using creative problem solving. If this sounds like the next step in your career, please apply without delay as interview slots are available quickly for suitable and motivated applicants to join a small, close-knit, IT support team with the possibility of permanent employment. This is a hybrid role split equally between home and an office in Kent. Apply now to find out more.

Informed Recruitment Limited acts as an Employment Business in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.

Related Jobs

Mortgage Advisor

GCB Recruitment • TRAFFIC • Remote (Kent, Maidstone, United Kingdom) • £40,000 - £60,000 / day • 19h ago

Fully Remote

Are you an experienced Mortgage Advisor who wants to work from home with leads provided? We are currently looking for an experienced and fully qualified Mortgage and Protection Advisor to join our clients, a nationally r...

19h ago

Apply

Payroll Officer

Brook Street • TRAFFIC • Kent, Maidstone, United Kingdom • £31,000 - £34,000 / day • 1w ago

Salary: 31,000- 34,000 + commission Hours: 9am-5pm Monday - Friday, 6 months fully office based during training then hybrid working 3 days in the office, 2 days from home. Benefits: 26 days annual leave + 8 bank holidays...

1w ago

Apply

HCL Domino Developer

Intec Select Ltd • TRAFFIC • Remote (Kent, Maidstone, United Kingdom) • £550 - £650 / day • 2w ago

Fully Remote

HCL Domino Developer Our longstanding client, a leading health care corporation, is hiring an HCL Domino Developer to join our team and contribute to developing, enhancing, and maintaining web-based applications using HC...

2w ago

Apply

Infrastructure Engineer

Endeavour Recruitment Solutions • TRAFFIC • Sussex, East Grinstead, United Kingdom • 2w ago

Engineer

JUser: :_load: Unable to load user with ID: 981 Job Summary Country: United Kingdom Daily Rate: GBP 454.00 Job Type: Contract Technologies: Windows O/S MS SQL DBA Clustered Server Environments Storage Area Networks Activ...

2w ago

Apply

Development Team Lead

Endeavour Recruitment Solutions • TRAFFIC • Sussex, East Grinstead, United Kingdom • 2w ago

JUser: :_load: Unable to load user with ID: 981 Job Summary Country: United Kingdom Sector: Software Developer Daily Rate: GBP Negotiable Dependent On Experience Endeavour Recruitment has a fantastic opportunity availabl...

2w ago

Apply

Medical Photographer

Your World Recruitment Group • TRAFFIC • Sussex, East Grinstead, United Kingdom • 2w ago

Job Title: Medical Photographer Start Date: ASAP Expected to last: 3 Months with a possible extension Job Type Temporary Hours: 37.5 hours/ Monday - Friday Band: 5 Location: East Grinstead Pay Rate: £18 PAYE Inclusive of...

2w ago

Apply

Graduate Trainee - Sales & Business Management

Bridgewater Resources UK • TRAFFIC • Kent, Maidstone, United Kingdom • £30,000 - £33,500 / day • 2w ago

Are you a recent graduate with a passion for business and the drive to succeed? The UK's largest supplier of electrical equipment to business and trade customers is offering an exciting opportunity to join their comprehe...

2w ago

Apply

Complaints Handler | Royal Tunbridge Wells, UK

Meraki Talent • Royal Tunbridge Wells, England, GB • £50,000 - £58,000 / day • 1m ago

Meraki Talent is working with a leading investment management firm looking for an experienced complaints handler to join their growing team. Meraki Talent is working with a leading Investment Management firm looking for...

1m ago

Apply