Head of Delivery

Product, Design, Web & Mobile • London • 1w ago

Job Title: Head of Delivery

Location: Central London (Hybrid, as required)

Salary: £90,000 – £95,000 D.O.E

The Role:

A leading digital consultancy is seeking a Head of Delivery to lead their project delivery function across web, app, and platform builds for high-profile clients. This is a senior leadership role that combines strategic oversight with hands-on involvement in major digital programmes. You will be responsible for ensuring delivery excellence, commercial efficiency, and continuous improvement across a varied portfolio of work.

You’ll guide a talented team of Delivery Managers, shape delivery frameworks, and play a key role in pre-sales activities and project kick-offs. Ideal for someone commercially aware, process-savvy, and passionate about building successful client outcomes.

Key Responsibilities:

Define and evolve scalable delivery methodologies (Agile, Waterfall, Hybrid) suited to varying client needs.
Support pre-sales efforts by helping scope, estimate, and define delivery approaches.
Lead the setup of strategic, high-value engagements (£500k–£1m+), including budgeting, planning, and stakeholder alignment.
Maintain oversight of project performance, profitability, and resource utilisation.
Manage commercial risk and take ownership of margin optimisation across the portfolio.
Line manage and develop a team of Delivery Managers, fostering growth and excellence.
Drive delivery-focused process improvement initiatives across the business.
Act as a senior escalation point for client and delivery challenges.

Key Experience:

Strong experience in a senior delivery role within a digital agency or consultancy.
Proven track record of delivering large-scale digital projects (£1m+ budgets).
Expertise in Agile and hybrid methodologies, with flexibility to adapt per project.
Commercially astute with experience managing project profitability and reporting.
Knowledge of headless CMS, eCommerce platforms, and experience with DXPs (e.g., Optimizely) is a strong plus.
Skilled in stakeholder management, with confidence liaising at the C-suite level.
Experience mentoring and growing delivery or project management teams.
Calm and pragmatic under pressure, able to juggle multiple priorities.

Why Join Them?

This is a chance to shape and scale delivery within a values-driven digital consultancy working with some of the most recognisable brands in the UK and internationally. You’ll be joining a collaborative and inclusive culture that supports professional growth, innovation, and purpose-led work. The projects are complex and impactful, and so is the team.

On top of this, they offer:

Flexible hybrid working
25 days holiday + bank holidays
Private health insurance
Enhanced parental leave policies
Personal development budget
Wellness and mental health support
Regular team socials and events
A diverse, inclusive, and supportive workplace

Please note: We are an equal opportunity employer. Regardless of race, gender or age, we encourage you to apply if you feel that you could be a good fit for this role. While we aim to respond to every applicant, the volume of applications may occasionally prevent us from doing so.

Please note: This role does not offer sponsorship.

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