Senior Service Delivery Manager

ITSM & DevOps • London, England, GB • 13h ago

Your Role:

An experienced Sr Service Delivery Manager joining an implementation project affecting millions of people across the UK. This role is critical in acting as the SME in Service Delivery, from the imbedding processes to continual service improvement, and managing suppliers in a SIAM model.

Rate: £550 Inside IR35
Duration: 6 months (likely extension)
Location: 2 days per week in Central London.

You will focus on the strategic direction, governance, and implementation of IT Service Management (ITSM) processes, with a focus on ITIL Problem, Incident, Change and Service Request Processes.

Your Responsibilities:

Act as the primary liaison between the external stakeholders/suppliers and IT Service Delivery, representing IT to the business and advocating for business/end-user needs within IT Service Delivery.
Manage business expectations and report on service performance, ensuring alignment with agreed SLA’s, OLA’s, and XLA’s.
Lead initiatives supporting the IT Service Delivery roadmap and global standardisation goals.
Collaborate with IT teams, business stakeholders, and end-users to identify areas for service improvement.
Serve as a change advocate, supporting organizational change management and user adoption efforts.

You ideally possess:

ITIL certification with 10+ years in ITSM.
Strong preference for individuals who have operated in a Senior capacity.
SIAM and ServiceNow experience.
Proven background in IT Service Management with a strong focus on service delivery.
Experience collaborating with third parties and managing outsourced service providers.

Sounds like you? Please apply below.

Related Jobs

CIO

Robert Half • Contract • London, Greater London, England, United Kingdom • £700 - £1,000 / day • 3d ago

Hybrid Working 6 months

Robert Half Technology is assisting a global legal organisation to recruit a Interim CIO to start ASAP - Hybrid working (London based) Role The CIO will develop and implement a comprehensive IT strategy aligned with the...

3d ago

Apply

IFS Reports Developer

Cathcart Technology • TRAFFIC • Remote (Hertfordshire, Watford, United Kingdom) • £550 - £580 / * • 11h ago

Fully Remote

IFS Reports Developer Outside IR35 IFS Reports Developer is required on a 6 month contract by our client in the United Kingdom. Working with a renowned global name in the energy sector, you'll be joining the team at an e...

11h ago

Apply

Records Management Specialist

Barclay Simpson • London, London • 12h ago

6 month contract £450-550 day rate, inside IR35 You’ll work within the Records Management Programme to: Lead the rollout of records management functionality in SharePoint Assess tools (existing and new) to find where out...

12h ago

Apply

IFS Reports Developer

Cathcart Technology • APPLICATION • Remote (Hertfordshire, Watford, United Kingdom) • £550 - £580 / * • 14h ago

Fully Remote

14h ago

Apply

Financial Adviser

Foresters Financial • TRAFFIC • Kent, Bromley, United Kingdom • £28,000 - £45,000 / * • 14h ago

Financial Adviser Location: Homebased Salary/OTE: £28,000 basic OTE £45,000 Full Time, Permanent We have an opportunity for you to join our growing team at Foresters Financial as a Financial Advisor. This opportunity is...

14h ago

Apply

Oracle Financials Technical Developer | London, UK

TEKsystems • London, England, GB • £600 / * • 14h ago

Developer

Primary responsibility: • Support and BAU of core Oracle EBS modules, particularly iProc, iExp, PO, AP, GL, AR and FA with Release 12.2.x experience. • As Oracle EBS technical developer, ensure system availability and pr...

14h ago

Apply

Change Manager | London, UK

Talent Solutions TAPFIN • London, England, GB • £97 / hour • 15h ago

Job Title: Change Manager – Credit Risk Modelling Location: London (Hybrid – 3 days per week in office) Rate: £781.35 per day (Inside IR35 via Umbrella) Duration: 6 months (with potential for extension) About the Role A...

15h ago

Apply

Corporate Finance Contractor | London, UK

PSD • London, England, GB • 15h ago

Corporate Finance Contractor Location:London/Hybrid Salary:£500 - £700/day • Strong Financial Acumen: Solid understanding of corporate finance principles, especially around funding mechanisms (debt, equity, hybrids), cap...

15h ago

Apply

Senior ServiceNow Developer | London, UK | Hybrid

Square One Resources • London, England, GB • £56 - £68 / hour • 16h ago

Developer

Job Title: SC Cleared Senior ServiceNow Developer Location: London (Hybrid) Salary/Rate: £450-550 Per Day Inside IR35 Start Date: 18/08/2025 Job Type: Initial 6 Month Contract Security Clearance Requirement MUST hold act...

16h ago

Apply

Pricing Leadership Fixed Term Contract - 10 months | London, UK

Eames Consulting • Remote (London, England, GB) • 16h ago

Fully Remote

Our client is looking to hire a personal lines pricing specialist with management experience to join their team for an October start. This is a 10 month fixed term contract. This role can be performed fully remote. In th...

16h ago

Apply