Member Advocate (Teller)

Decatur Earthmover Credit Union • Permanent • Illinois, United States • $16.25 - $18.99 / * • 18h ago

Please visit to apply

Role

Play the essential role of providing services to members by conducting transactions accurately and finding the right solution to best fit the needs of our members while building member rapport and satisfaction.

Essential Functions

Greet and welcome members and nonmembers in a professional, warm manner

Meet all established service standards and create an outstanding member experience

Provide prompt, efficient and accurate services in the processing of basic transactions, $1000-$3500 transaction limit, efforts being made to meet the 2 or less/week transaction reversal standard, all while maintaining member confidentiality

Manage cash drawer and troubleshoot basic cash drawer differences

Open and close branch independently

Basic knowledge or products and services

Actively participate in monthly campaigns

Assist members with concerns and inquiries, by learning to ask appropriate questions

Able to meet deadlines, make decisions and complete all required assignments and training as scheduled

Participate in community events

Assess appropriate fees per the fee schedule

Comply with credit union policies and procedures

All other duties as assigned

Needed Abilities and Skills

Teamwork : Work harmoniously with others to get a job done. Share critical information with everyone involved in a project.

Judgment : Make sound decisions based on fact and accepted policies, rather than emotion. Demonstrate discernment and discretion on the job.

Attention to detail : Follow detailed procedures to ensure accuracy in documentation and data. Demonstrate a high level of accuracy while maintaining a working knowledge of techniques to accomplish job performance.

Communication : Write and speak effectively, using openness and honesty with both members and coworkers. Maintain internal and external confidentiality and demonstrate zero tolerance for gossip.

Member Service : Listen and respond effectively to external members and internal questions. Demonstrate respect at all time for staff, management, and external members.

Required Education/Experience

Up to six months of customer service experience

High School Education or GED

ADA Requirements

Physical Requirements

Primarily perform work with limited physical exertion and occasional lifting of up to 10lbs. Must be able to operate routine office equipment including telephone, copier, computer, and calculator. Must be able to routinely perform work on a computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable, and timely attendance.

Working Conditions

Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

Mental and/or Emotional Requirements

Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines paired with a fast-paced work environment. Must be capable of exercising highest level of discretion on both internal and external confidential matters.

Job Types: Full-time, Part-time

Pay: $16.25 - $18.99 per hour

Benefits:
401(k)
Bereavement leave
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid sick time
Paid time off
Referral program
Retirement plan
Tuition reimbursement
Vision insurance
Volunteer time off
Wellness program

Work Location: In person

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