Pensions Complaints Handers

Meraki Talent Limited • TRAFFIC • Belfast, Not Specified, United Kingdom • £180 - £200 / * • 3w ago

Pensions Complaints Handler

Belfast

4-6 months FTC

Competitive Day Rate

We're looking for an experienced Pensions Complaints Handler to join our client's specialist team in Belfast on a fixed-term contract. You'll play a key role in investigating, resolving, and responding to pension-related complaints in a timely and compliant manner, ensuring fair outcomes for customers.

This is an excellent opportunity for someone with a strong pensions or financial services background who enjoys problem-solving, clear communication, and delivering exceptional customer service.

Key Responsibilities

Handle end-to-end complaints relating to pension products and services.
Investigate issues thoroughly, liaising with internal teams and external stakeholders as required.
Assess evidence, apply relevant legislation and regulations, and ensure decisions align with company policies.
Draft clear, professional written responses that meet FCA/FOS requirements.
Maintain accurate records and case notes within the complaints management system.
Meet agreed timescales and quality standards for case resolution.

Skills & Experience

Proven experience in complaints handling, ideally within pensions, retirement products, or wider financial services.
Strong understanding of pension schemes (DB, DC, annuities, transfers, etc.) and related regulatory frameworks.
Excellent written and verbal communication skills.
High attention to detail with the ability to interpret complex information.
Ability to work independently and manage a varied caseload.
Familiarity with FCA DISP rules and FOS processes is highly desirable.

Why Join?

Work with a respected financial services organisation with a strong focus on customer fairness.
Competitive day rate and hybrid working flexibility.
Opportunity to enhance your specialist pensions knowledge and gain exposure to complex cases.

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