Bank Digital Banking Specialist / Req 1132

Partners Bank • Permanent • Maine, United States • 2d ago

Digital Banking Specialist / Req 1132

Department: Operations
Reports to: AVP, Digital Banking Manager
Supervises: N/A
Status: Full-Time / Non-Exempt / On-site Only

Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate.

Summary for the Digital Banking Specialist:

Provide excellent customer service and support on all digital banking products.
Regularly answer questions and resolve online banking, mobile deposit, card and ATM related issues for clients and staff.
Conduct regular maintenance, maintenance review, fraud monitoring tasks, and processes/resolves disputed electronic items.
Perform a wide variety of back-office administrative functions to facilitate the workflow within the department.
Must be able to meet daily deadlines while working in a fast-paced environment.

Job Requirements for the Digital Banking Specialist:

One to two years of experience in a financial institution setting; CSR knowledge preferred.
Experience supporting internal and external customers with digital banking related issues.
May be required to attend trainings on rules and regulations related to Digital Banking products, such Error Resolution and ACH processing.
Proficient in use of Microsoft Office suite: Excel, Word, and Email. Aptitude for learning and using diverse software applications.
Must be organized with ability to multitask.
Excellent customer service and communication skills required.
Must have strong problem-solving skills
Must be organized and detail oriented.
Ability to work independently.
Must be a team player.

Specific Job Functions for the Digital Banking Specialist:

Provide high quality support to online banking customers by handling routineinquiries received via phone, email or instant chat.
Provide high quality support for Cash Management, Remote Deposit Capture & Mobile check deposit.
Monitor online banking transactions for suspicious activity using the banks monitoring software and reports.
Complete daily maintenance and monitoring tasks for all Digital Banking products.
Assist with eStatement and Bill Pay enrollment and troubleshooting.
Approve & oversee the online new account process ensuring compliance with CIP & CDD.
Assist customers & bank staff with ATM & Debit cards, including card reorders, limit increases and PIN re-sets.
Maintain card inventory for the bank, tracks lost cards and analyzes all returned mail.
Manage and oversee the card dispute process & card compromise events (Reg E).
Assist in the implementation of new Digital Banking products and services, which may involve training others.
Familiar with Digital Banking operations and procedures.
Familiar with CDARs & ICS funds transfers, must ensure accurate posting of entries.
Work with Accounting Department to reconcile internal GL Accounts.
Assist in the creation and formalization of processes and procedures in the Digital Banking Department
Able to provide backup to the Deposit Services and Cash Management departments, this involves handling routine inquiries made by customers & bank staff.
Assume additional responsibilities as requested.

This Job Description for the Digital Banking Specialist describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract.

Our generous benefits are listed on our website: Partners.Bank/about/careers/

PIfd74e1136f72-1289

Related Jobs

Jr Java Developer $52/hr Srinivasa Reddy Kandi

VALIANT TECHNOLOGIES LLC • Any • Florida, United States • $52 / * • 3h ago

Developer

Role: Jr Java Developer Bill Rate: $52/hour C2C Location: Miami, FL Duration: 12+ months/ long-term Interview Criteria: Telephonic + Skype Direct Client Requirement Job Details Job Title: Jr Java Developer Location: Miam...

3h ago

Apply

AI Research Scientist - Foundation Models for Power Grids (US)

Siemens Energy • Permanent • Florida, United States • 4h ago

A Snapshot of Your Day We are seeking an exceptional and visionary Principal AI Research Scientist to lead our research efforts in developing next-generation foundation models for power grid & substation applications...

4h ago

Apply

Associate Product Design Manager- Hardlines and Softlines- Disney Signature Experiences

Disney Experiences • Permanent • Florida, United States • 4h ago

About the Role & Team At Disney Consumer Products , we inspire imagination around the world and are committed to creating happiness for families and fans by bringing captivating, inspiring, and inclusive products int...

4h ago

Apply

Financial Clerk

Mid Kansas Cooperative • Permanent • Kansas, United States • 4h ago

Description: DATE REVISED: June 2025 CLASS: Exempt JOB TITLE: Financial Shared Services Manager REPORTS TO: CFO JOB SUMMARY: Primarily responsible for providing strategic direction for the financial shared services team....

4h ago

Apply

Analyste principal, contenus médiatiques achetés

Bath & Body Works • Permanent • Quebec (QC), Canada • 4h ago

Description contrat de 12 mois À Bath & Body Works, tout le monde a sa place. Nous souhaitons créer une culture d'appartenance axée sur l'offre de fragrances et d'expériences exceptionnelles pour notre clientèle. Nou...

4h ago

Apply

CEO of Development and Production (NOC 51120)

Overview Motion Pictures Corporation • Any • British Columbia (BC), Canada • 6h ago

Company operating name: Overview Motion Pictures Corporation. Company business address: 997 Seymour Street , Vancouver, BC, V6B 3M1. Title of the position: CEO of Development and Production (NOC 51120). Job duties: Overs...

6h ago

Apply

BSA/AML Compliance Analyt

Tandym Group • Permanent • Florida, United States • $36 - $38 / * • 8h ago

A leading financial services institution is seeking a detail-oriented KYC/AML Analyst for a 3-month contract assignment with high potential for extension through 2026. In this role, the KMC/AML Analyst will be responsibl...

8h ago

Apply

Graduate Research Intern, Biology - AI Trainer

DataAnnotation • Permanent • Oregon, United States • $40 / * • 8h ago

We are looking for an advanced biologist to join our team to train AI models. You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of each model. In this rol...

8h ago

Apply

Data Center Technician - Night Shift

Brooksource • Permanent • Ohio, United States • $21 / * • 8h ago

Data

We are seeking a skilled Data Center Technician to join our Client's rapidly expanding team. In this position you will be tasked with maintaining the hardware infrastructure of the latest cloud computing server technolog...

8h ago

Apply

Data Center Technician

Brooksource • Permanent • Ohio, United States • $21 / * • 8h ago

Data

Data Center Technician Location: Dublin, OH; Hilliard, OH; New Albany, OH Hours: M - F from 8 - 4 PM Structure: Contract-to-Hire Client: Fortune 5 E-Commerce & Technology Company Pay: $20/hr Job Description: We are s...

8h ago

Apply