Desktop Engineer

Specialist Computer Centres PLC • APPLICATION • Staffordshire, Stoke-on-trent, United Kingdom • £200 / * • 13h ago

Desktop Engineer - 5 months Contract - £200/day Inside IR35 - Stoke-on-Trent onsite - SCC FLEX CONTRACT

We are seeking a skilled Desktop Engineer responsible for providing technical support and maintenance for end-user computing environments. This role ensures the stability, integrity, and efficient operation of desktop systems, hardware, and software across the organization. The ideal candidate will have strong troubleshooting skills, excellent customer service, and a proactive approach to problem-solving.

Your responsibilities as a Desktop Engineer:

Install, configure, and maintain desktop hardware, operating systems, and software applications
Provide support for end-user issues, escalating when necessary
Manage and troubleshoot Windows and Mac OS environments, including patching and updates
Support remote access tools, VPNs, and mobile device management (MDM) platforms
Maintain inventory of hardware and software assets; assist with asset life cycle management
Collaborate with IT teams to deploy new systems and upgrades
Monitor system performance and proactively resolve issues
Ensure compliance with security policies and procedures
Document technical procedures, solutions, and user guides
Assist with onboarding/offboarding processes, including account setup and device provisioning
Participate in IT projects and initiatives as needed

As a suitable Desktop Engineer, you will have:

Proven experience in desktop support or engineering roles
Strong knowledge of Windows 10/11, macOS, and Microsoft Office Suite
Familiarity with Active Directory, Group Policy, and SCCM or Intune
Experience with ticketing systems (eg, ServiceNow, Jira)
Understanding of networking fundamentals (TCP/IP, DNS, DHCP)
Excellent communication and interpersonal skills
Ability to work independently and manage multiple priorities
Certifications such as CompTIA A+, Microsoft MCP, or ITIL are a plus

If you are a results-driven Desktop Engineer with a passion for your work, we want to hear from you. Immediate start. References required.

NOTE: At SCC, we take the privacy and security of your information very seriously, any information we hold will be by current data protection legislation. Upon submitting your application SCC will process your information in line with our privacy policy which can be found on our website under the Legal section -> Privacy Notice -> Flexible Resourcing

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