Our client has a Contract-to-Hire opportunity for a Telecom Analyst / Business Analyst to support their telecommunications infrastructure modernization efforts.
Contract Duration: 3 months then convert to a permanent position.
Location: Merrillville, IN 46410
This role will focus on data cleanup, inventory management, and documentation related to the transition from legacy POTS (Plain Old Telephone Service) lines to a replacement solution. The ideal candidate will have strong organizational skills, experience in telecom systems and platforms like Tangoe, and a passion for process improvement.
Required Skills & Experience
- 2+ years of experience in telecom analysis, IT infrastructure, or related field.
- Familiarity with telecom systems, POTS lines, and VoIP technologies.
- Hands-on experience with Tangoe or similar telecom expense and inventory management platforms.
Preferred Skills
- Experience supporting telecom conversions or infrastructure upgrades.
- Knowledge of telecom billing and cost optimization.
- Familiarity with service management platforms (e.g., ServiceNow, Remedy).
- Familiarity with the porting and RESPORG process for managing telephone number transitions.
What You Will Be Doing
- Audit and validate existing telecom inventory records using tools such as Tangoe.
- Identify and correct discrepancies in line assignments, billing, and service documentation.
- Maintain accurate records of telecom assets, including circuits, endpoints, and service providers.
- Track and document the conversion of POTS lines to the designated replacement solution.
- Coordinate with internal teams and vendors to ensure timely execution of conversion tasks.
- Monitor progress and follow up on outstanding items to ensure closure.
- Create and maintain detailed documentation of telecom infrastructure, including diagrams, service records, and change logs.
- Generate regular reports on conversion status, inventory updates, and issue resolution.
- Support compliance and audit requirements through accurate recordkeeping.
- Work closely with IT, facilities, and vendor teams to ensure alignment on telecom initiatives.
- Serve as a point of contact for telecom-related inquiries and troubleshooting.
- Coordinate with local contacts to ensure alignment on telecom conversion and inventory tasks.
- Collaborate with end users to gather requirements, provide updates, and ensure minimal disruption during telecom changes.
