Our client, a water technology provider, is seeking a Customer Support Specialist for a 6+ month contract opportunity located in Sanford, FL. This role is hybrid, with the possibility of conversion.
The Customer Support Specialist position provides a variety of order processing and sales-related support to both internal and external customers. Expectation is to provide legendary customer service, which includes prompt and thorough responses to customer inquiries while maintaining a positive, empathetic, and professional attitude toward customers. This position works as part of a Florida regional team. This role is ideal for individuals with a passion for problem-solving, teamwork, and service excellence.
Key ResponsibilitiesOrder Management
- Process product and service orders via direct customer contact or sales input
- Monitor and maintain order backlog; communicate proactively about order status and changes
- Coordinate with operations, finance, and shipping teams to ensure accurate delivery timelines
- Maintain customer files with contracts, quotes, and relevant documentation
Customer Billing Resolution
- Investigate and resolve billing disputes in coordination with A/R collections team
Sales Support
- Provide product availability, pricing, and formal quotations
- Support sales teams and customers with both pre- and post-order needs
Team Collaboration
- Provide backup coverage within the team and across departments as needed
- Participate in new initiatives and contribute to process improvements
Role Focus
- Not a call center role
- Heavy involvement in project order entry, issue resolution, and internal order handling
- Orders often span long lead times and may require engagement until start-up—sometimes up to two years later
Qualifications & Skills
Required:
- 0–2+ years of experience in customer service, order management, or sales support
- Strong customer service background with proactive communication skills
- Technical aptitude and problem-solving mindset
- Strong verbal and written communication skills
- Ability to work cross-functionally in a matrixed organization
- Proficiency in Microsoft Office applications
Preferred:
- Experience with CRM systems (Salesforce.com preferred)
- Familiarity with ERP systems (AS/400 and Select Configure Price Quote [SCPQ] tools)
- Mechanical aptitude
Key Competencies
- Customer-centric mindset with a strong focus on service quality
- Willingness to ask questions and take initiative
- Continuous improvement orientation
- Ability to collaborate across boundaries and functions
Pay Rate- $25.00/ hour
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