Customer Service Representative

Atrium Staffing • Lake Mary, FL • 2d ago

About Atrium:

What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.

Client Overview:

Our client is a privately owned manufacturing company that specializes in the food and beverage industry. They are the leading provider in the industry, and have state-of-the-art facilities and customer application centers throughout the USA. Currently, they are looking to add a Customer Service Representative to their team.

Salary/Hourly Rate:

$23/hr - $26/hr

Position Overview:

The Customer Service Representative will work with Account Managers, Sales, Supply Chain, and Accounting to fulfill orders, pricing, assess inventory, and track shipments for current vendors and new customers.

Responsibilities of the Customer Service Representative:

Review pricing, lead times, product availability, and shipping status to ensure accurate and timely order processing.
Establish and maintain positive relationships with customers to enhance satisfaction and loyalty.
Update and manage customer information in the company's CRM system.
Respond promptly and professionally to emails, inquiries, and complaints, following up as necessary to ensure complete customer satisfaction.
Review the open order report daily, notifying customers of any changes and addressing concerns proactively.
Initiate Return Authorizations or Credit Memos as necessary and follow up until resolution.
Record customer interactions, including inquiries, complaints, and actions taken.
Collaborate with Sales Account Managers on pricing and specific requirements to ensure customer satisfaction and retention.

Required Experience/Skills for the Customer Service Representative:

A minimum of 3 to 5 years of Customer Service experience is a must.
Prior experience in a manufacturing environment.
Experience with ERP systems and proficiency in Microsoft Office Suite.

Preferred Experience/Skills for the Customer Service Representative:

3 to 5 years of office administrative experience.
High-volume order entry experience within a procurement department.
Excellent oral and written communication skills.

Education Requirements:

Associate's degree is preferred and/or equivalent work experience.

Benefits:

Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

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