2nd Line Support Engineer

Bechtle UK • TRAFFIC • Northamptonshire, Northampton, United Kingdom • £30,000 - £35,000 / * • 1d ago

2nd Line Support Engineer

Bechtle are Europe's leading IT solution as service provider.

As a 2nd line support engineer, you will be responsible for working as part of a larger team of engineers to provide solutions, support and services to our customers.

Job Role Responsibilities

Provide 2nd line technical support for all customers
Ensure customer incidents are resolved as quickly as possible (on and off-site)
Take responsibility and exceed department Service Level Agreements
Work closely with 1st and 2nd line technical support and other field engineers to ensure a high level of communications is maintained
Provide technical guidance to the helpdesk team and field engineers
Create and maintain strong relationships with other business units
Ensure that customer and office solutions equipment/goods are installed to appropriate standards and industry best practice
Provide occasional support of managed services operations, including involvement of weekend tasks
Provide assistance to service team for technical design, implementation and support of customer incidents and projects
Undertake customer audits and create appropriate documentation
Create and maintain suitable customer infrastructure / service documentation
Assist with the planning of internal and customer project work
Accountable for the change control process and the upkeep of digital records
Ensure that each service incident or installation is tested as per the client's sign off process and that this information is stored correctly
Assist in the training and development of service helpdesk staff and field engineers
Work under own initiatives as part of the service team to ensure high quality support to clients
Undertake tasks identified by service helpdesk, service team leader or technical manager
Undertake any other duties as required, which are deemed necessary to satisfy the needs of the Bechtle
Ensure incident information is recorded accurately and in a timely manner
Ensure jobsheets are accurate and completed daily
Keep appraised of new and emerging technologies
Seek and highlight additional opportunities whilst reviewing customers infrastructures
Suggest improvements for the on-going development of the service department

Job Requirements

Excellent customer communication skills
Can work on own intuitive.
Good written skills on job reporting and documentation.

What we offer

Hybrid Working (3 days in / up to 2 days remote if required, after probation which is 3 months)
Salary £30,000 - £35,000 Depending on experience
Location - close to the centre of Northampton with a modern, up to date living space
Culture - Social events, Supportive, Fun, Hard working o Perks - Incentives (holidays, vouchers, lunches, spot prizes)
Top of the range technology in office and for home working (laptops, screens, latest iPhone, etc)
Subsidised health care/medical benefits
Annual Leave - 25-30 days plus B.H's + optional 2 weeks unpaid. Increases with time spent o Progression Plan - training & mentor programme.

Experience

Minimum 2 years' experience in a role of supporting servers, networks, printers, PC's and applications.
Proven experience of enterprise / mainstream technologies and applications primarily focused on Microsoft front/backend products as well as anti-virus and backup platforms and operations.
Experience with other enterprise / mainstream technologies and applications such as Citrix, VMware and Cisco are desirable.
Relevant experience of managing, maintaining, and supporting peripheral equipment including routers, switches, hubs, UPS's, printers etc o Industry recognised accreditations such as MCP, MCSA, MCSE, CCA, CCNA are highly desirable.

Reports to: Service Desk Team Leader

Related Jobs

Junior Cloud Engineer

Computacenter AG & Co. oHG • TRAFFIC • Buckinghamshire, Milton Keynes, United Kingdom • 19h ago

Engineer Umbrella

Select how often (in days) to receive an alert: Location: UK - London, UK - Birmingham, UK - Hatfield, UK - Milton Keynes, UK - Nottingham, UK - Reading Job-ID: 214368 Contract type: Standard Business Unit: IT Consulting...

19h ago

Apply

M365 Engineer

Rise Technical Recruitment Limited • TRAFFIC • Buckinghamshire, Milton Keynes, United Kingdom • £500 - £540 / * • 1d ago

Engineer Umbrella

M365 Engineer 6-month initial contract Up to £540pd DOE (Umbrella/Inside IR35) Milton Keynes (3 days per week) Active DV Clearance required My client requires a M365 Engineer to work at their site in Milton Keynes. Candi...

1d ago

Apply

Deputy Head of Engineering - DV Cleared

Sanderson • TRAFFIC • Buckinghamshire, Milton Keynes, United Kingdom • £650 - £670 / * • 1d ago

Engineer

Job Title: Deputy Head of Engineering Day Rate: Circa £650+ per day, inside ir35 Clearance Required: DV Clearance (Developed Vetting) Location: Milton Keynes OR Glasgow, 3 days per week. Duration: 6 Months We are seeking...

1d ago

Apply

Lead Cloud & Database Services Engineer - DV Cleared

Sanderson • TRAFFIC • Buckinghamshire, Milton Keynes, United Kingdom • £650 - £670 / * • 1d ago

Engineer

Job Title: Lead Cloud & Database Services Engineer Day Rate: Circa £650 per day, Inside IR35 Clearance Required: DV Clearance (Developed Vetting) Location: Milton Keynes or Glasgow, 3 days per week. Duration: 6 Month...

1d ago

Apply

DV - Senior Cloud Engineer Azure x2 - Inside IR35

Sanderson • TRAFFIC • Buckinghamshire, Milton Keynes, United Kingdom • £500 - £600 / * • 1d ago

Engineer

Senior Cloud Engineer (Azure) - DV Cleared - Contract Location: East Kilbride or Milton Keynes (60% office, 40% home) Clearance: Active DV (Heavily Preferred) or eligible to attain DV. Length: Initial 6 months IR Status:...

1d ago

Apply

Deputy Head of Engineering

Sanderson • TRAFFIC • Buckinghamshire, Milton Keynes, United Kingdom • £650 - £670 / * • 1d ago

Engineer

Job Title: Deputy Head of Engineering Day Rate: Circa £650+ per day, inside ir35 Clearance Required: SC clearance Location: Milton Keynes OR Glasgow, 3 days per week. Duration: 6 Months We are seeking an experienced Depu...

1d ago

Apply

EPOS Field Engineer

TXP • TRAFFIC • Northamptonshire, Northampton, United Kingdom • £170 / * • 1d ago

Engineer

EPOS Field Engineer Contract Length: Initial 4-week contract Start Date: Week Commencing 20th October (Training WC 13th October) Rate: £170 day (Inside IR35) Hours: Monday-Friday, 8am-6pm (10-hour days, 8 hours expected...

1d ago

Apply

Data Analytics Engineer

Lorien • TRAFFIC • Buckinghamshire, Milton Keynes, United Kingdom • £450 - £500 / * • 1d ago

Engineer

Contract Opportunity: Data Engineer - 6-Month Inside IR35 Location: Milton Keynes (Hybrid - 3 Days in Office per Week) Duration: 6 Months IR35 Status: Inside IR35 Rate: Flexible, Depending on Experience We're looking for...

1d ago

Apply

IT Support Engineer

Anderson Wright Consulting Ltd • TRAFFIC • Northamptonshire, Kettering, United Kingdom • £25,000 - £28,000 / * • 1d ago

Engineer

IT Support Engineer - Managed Service Provider (MSP) Kettering, UK Full-Time £25,000 starting salary, rising to £28,000 after 6 months + Benefits Are you a proactive IT professional with a passion for delivering exceptio...

1d ago

Apply

Data AWS Engineer

Atrium Workforce Solutions Ltd • TRAFFIC • Northamptonshire, Northampton, United Kingdom • £460 / * • 1d ago

Engineer

Contract Role - Data AWS Engineer - Northampton/Hybrid - 6 months - Inside IR35 7+ years of experienced in designing, building, and maintaining data pipelines and architectures on the Amazon Web Services (AWS) cloud plat...

1d ago

Apply