Senior Service Designer

Public Sector Resourcing • Contract • United Kingdom • 20h ago

Please be aware that this role can only be worked within the UK and not Overseas.

On behalf of DWP, we are looking for a Senior Service Designer for a 12 Month (Inside IR35) contract based Hybrid in either Manchester, Birmingham, Blackpool or Leeds.

The Department for Work and Pensions (DWP) is responsible for welfare, pensions, and child maintenance policy. As the UK’s biggest public service department, it administers the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers. As such, we operate on a scale that is almost unmatched anywhere in Europe and most people in Britain come into contact with us at some point in their lives.

Working with DWP, you will be helping us to drive our priorities to:

Help people to move into work and support those already in work to progress, with the aim of increasing overall workforce participation
Help people to plan and save for later life, while providing a safety net for those who need it now
Provide effective, efficient, and innovative services to the millions of claimants who rely on us every day, including the most vulnerable in society
Improve experience of our services while maximising value for money for the taxpayer.

As a Senior Service Desiger, your main responsibilities will be:

Understand user needs and design services that meet them and collaborate with multidisciplinary teams to understand user behaviour and feedback
Demonstrate good working knowledge of service design in practice
Analyse research findings, data, insight gathering, critical thinking and concept generation
Have a strong grasp of qualitative and quantitative research methods to service user needs and work with researchers to conduct these studies
Align and support the communication with product owners and policy colleagues to define the customer journey and articulate the vision for products and services.
Drive the analysis and collection of information and creation of to create recommendations for service improvements.

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