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Product Support Specialist Sr. II

Abbott • Contract • Princeton, NJ, US • 1d ago

Title: Lab technician or Associate scientist

Location: Princeton, NJ

Duration: 12 Month Assignment

100% Onsite

Job Description:

Skills:

Candidates should have previous experience in an FDA regulated environment.
Must have the ability to assimilate complicated technical information, have independent decision-making skills in a critical, fast-paced setting and must be able to use these problem-solving and troubleshooting skills to resolve product issues.
Candidates must have the ability to clearly, concisely and accurately convey communications, to work independently and in groups, as well as an aptitude to use various types of databases and other computer software to complete tasks.

Duties:

The chosen Candidate will provide direct support to internal and external customers on the business's portfolio of products.
They will respond to simple and intermediate customer inquiries via multimedia channels, analyze complaints, diagnose probable causes, systematically eliminate alternatives, provide troubleshooting solutions, educate as appropriate and then follow-up as necessary.
They will also be responsible for implementing and maintaining the effectiveness of the Quality System, document complaints in accordance with Quality standards, recognize and communicate trends in product issues and their impact on customers.

Education:

Bachelor's degree or equivalent experience, preferably in the sciences or a medically-related area (such as but not limited to Biology, Nursing or similar).

Note:

Qualifications:

1-2 yrs Exp in Customer service focusing on medical devices.
Must have bachelor's degree in science background

Day to day responsibilities:

80% phone support
20% Email
Help medical device users on daily usage of blood - electrolytes, device

Consultants Eligible Benefits Upon Waiting Period:

Medical and Prescription Drug Plans
Dental Plan
Vision Plan
Health Savings Account (for High-Deductible Health Plans)
Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit)
Supplemental Life Insurance
Short Term Disability (coverage varies by state)
Long Term Disability
Critical Illness, Hospital coverage, Accident Insurance
MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance
401(k)

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines.

Working together, Abbott and Talent Solutions partner to deliver top talent for contingent roles at Abbott, building better and healthier lives. Abbott believes all employees are essential to creating life-changing breakthroughs, performing key duties to create life-changing breakthroughs.