Collections Executive

Davies Talent Solutions • TRAFFIC • Remote (London, Not Specified, United Kingdom) • 1d ago

Collections Executive - Fully Remote (Contract)Are you passionate about helping people through challenging times while delivering outstanding customer service?We're looking for a Collections Executive to join our client's growing Vehicle Finance team on a 6-month contract. This is a fantastic opportunity to make a real difference, supporting customers with empathy and care while working in a fast-paced, dynamic environment.The Details

Start date: 17th November
Contract length: Initial 5 months (potential to extend)
Day rate: £180 per day (Inside IR35, via umbrella company)
Location: Fully remote

What You'll Be Doing

Speaking with customers by phone and email to understand their circumstances and agree on affordable repayment arrangements.
Supporting customers in financial difficulty, including managing the return of vehicles where necessary.
Identifying and assisting vulnerable customers, referring them to specialist teams when appropriate.
Maintaining accurate records using collections software.
Handling and escalating complaints in line with processes.
Sharing ideas to continually improve the customer journey.

What We're Looking For

Excellent communication and listening skills, with the ability to show real empathy.
Resilience and professionalism when managing sensitive conversations.
Experience in a customer-facing or contact centre role.
Knowledge of credit, debt, and financial regulations (CONC, CCA) - desirable but not essential.
A proactive, positive attitude with the ability to thrive in a fast-paced environment.

Why Join?

Work fully remotely with a supportive, collaborative team.
Play a vital role in helping people through financial challenges while driving positive outcomes.
Develop your career with valuable experience in the vehicle finance industry.

If you're customer-focused, resilient, and ready to take ownership in a role where you'll genuinely make a difference - we'd love to hear from you.

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