Jobs Search

IT Technical Support

Pontoon • TRAFFIC • Hertfordshire, Welwyn Garden City, United Kingdom • £250 - £300 / * • 5h ago

IT Technical Support

Location: Welwyn garden city (5 days on-site required)

Contract Length: 12 months.

Rate: 300 per day inside umbrella

Join Our Team as an IT Technical Support Specialist!

Our client is seeking an enthusiastic IT Technical Support Specialist to join their dynamic team! If you thrive in a fast-paced environment, enjoy solving complex issues, and are ready to support critical technology systems, we want to hear from you!

About the Role:

As an IT Technical Support Specialist, you will play a vital role in providing exceptional support to both our customers and colleagues across various technology platforms. Collaborating closely with Product, Engineering, and Infrastructure teams, you'll ensure timely resolutions and keep everyone informed throughout the process.

Key Responsibilities:

Investigate and diagnose technology issues reported by users.
Collaborate with peers, systems analysts, and managers to resolve or escalate incidents.
Identify wide-impact issues and engage relevant teams to resolve them within SLA.
Provide meeting room support and assist the Events team in delivering seamless support for executive events.
Work with third-party contractors for major events (e.g., Tesco results broadcasts).
Collaborate with technology teams (AV, Networks, Meeting Room Support) for testing during large-scale events.
Maintain ownership of issues, ensuring timely updates for stakeholders.
Stay updated with technology trends to improve resolution times and share insights with the team.
Identify and implement process improvements while publishing knowledge base articles for new issues.
Generate reports on ticket volumes and collaborate with the team to provide on-site support five days a week.
Be available for occasional out-of-hours/weekend support for planned activities.

To excel in this role, you should have:

Strong knowledge of ITIL processes (Incident and Problem Management) and IT Asset Management.
Proficiency in ITSM tools (e.g., ZenDesk, Service Now).
Expertise in Windows 11, Office 365 Suite, iOS, Android, printers, and security tooling.
Familiarity with meeting room technologies (Cisco TP, MTR) and network troubleshooting.
Excellent communication skills and a customer-focused mindset.
Experience in a 24/7 shift environment with strong call handling skills.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Related Jobs

Azure SnowFlake DBT Data Engineer

Robert Half • London, United Kingdom • 4h ago

Engineer Umbrella

Data Engineer (Azure, Snowflake, DBT) Insurance London (Hybrid) Robert Half International (an S&P 500 global staffing provider) is supporting a global consulting firm in sourcing an experienced Data Engineer to join...

4h ago

Apply

Low Latency Java Developer

Experis UK • London, England, GB • 12h ago

Developer Umbrella

Role Title: Low Latency Java Developer Duration: 12 Months Location: London (3 Days Per Week) Rate: £590 Per Day - Umbrella only Would you like to join a global leader in consulting, technology services and digital trans...

12h ago

Apply

Software Engineer

Morson Talent • TRAFFIC • Hertfordshire, Stevenage, United Kingdom • £65 / * • 17h ago

Engineer Umbrella

C++ or C Software Engineer Location: Bristol, Full time on site Duration: 12 Months initial SC Clearance Required Rate: £65 ph Umbrella Overview of department: Our team, at our Bristol facility, develop solutions for the...

17h ago

Apply

Government Furnished Equipment (GFE) Consultant

Certain Advantage • Stevenage, Hertfordshire, GB • £60 / hour • 23h ago

Umbrella

World Class Defence Organisation is currently looking to recruit a Government Furnished Equipment (GFE) Consultant on an initial 12 month contract. This role would suit a someone from a military background, Supply Chain...

23h ago

Apply

Senior Pensions Administrator

Certain Advantage • London, Greater London, GB • 23h ago

Umbrella

Senior Pensions Administrator Central London (Hybrid – 2/3 days per week on-site) Contract Duration: 23 Months Rate: Negotiable - DOE (via umbrella, inside IR35) The Opportunity: Are you a highly experienced Defined Bene...

23h ago

Apply

Principal Systems Engineer

Morson Talent • TRAFFIC • Bedfordshire, Luton, United Kingdom • £75 / * • 1d ago

Engineer Umbrella

Principal Systems Engineer Location: Luton, 4 day a week on site Duration: 6 Months initial Rate: up to £75 ph Umbrella Inside IR35 SC Clearance required. Leonardo has an opportunity for a Contract Engineer to join our t...

1d ago

Apply

Lead System Safety Engineer

Morson Talent • TRAFFIC • Bedfordshire, Luton, United Kingdom • £65 - £87.70 / * • 1d ago

Engineer Umbrella

Lead System Safety Engineer Location: Luton, mostly site based Rate: £65 p/h PAYE or £87.70 ph Umbrella Duration: 6 Months Inside IR35 SC Clearance required. Within Team Tempest, Leonardo UK is developing a suite of Inte...

1d ago

Apply

Platform DevOps Engineer

Experis LTD • London, United Kingdom • 3d ago

Engineer Umbrella

Role Title: Platform DevOps Engineer Duration: 6 Months Location: Remote Rate: £750 Per Day - Umbrella only Would you like to join a global leader in consulting, technology services and digital transformation?Our client...

3d ago

Apply

DevOps Engineer

Experis LTD • London, United Kingdom • 3d ago

Engineer Umbrella

Role Title: DevOps EngineerLocation: London - HybridDuration: 31/12/2026Rate: £368p/d via UmbrellaRole Description: 5+ years of experience working with containers, Kubernetes and related technologies on Cloud platform(s)...

3d ago

Apply

Atlassian Specialist

Experis LTD • London, United Kingdom • 3d ago

Umbrella

Job Title: Atlassian Specialist (with DevOps experience) Max Rate: 700-780p/d via Umbrella# Duration: 7 Months Clearance required: BPSS + SC submission to Home Office / Sole UK National Location: London Job Description:...

3d ago

Apply