1st Line Support Analyst

1st Line IT Support Analyst
Location: Brixworth (Onsite)
Duration: 3 months
Rate: £150 per day (Umbrella)

We are seeking a proactive and customer-focused 1st Line IT Support Analyst to join an established IT support function on an initial 3-month contract.
This position is ideal for someone with 1-3 years' experience in a Service Desk or IT support environment, looking to further develop their skills within a Microsoft-focused technology estate.
As the first point of contact for IT-related issues, you will play a key role in ensuring a high level of service delivery by providing efficient, professional, and user-friendly technical support across the organisation. The role will involve both remote and onsite support, working closely with internal teams to resolve incidents and service requests within agreed SLAs.

Required Experience

Essential Requirements

• 1-3 years' experience in a 1st Line Support, Service Desk, or Helpdesk role
• Strong experience supporting Microsoft technologies, including:
  • Windows 10/11
  • Microsoft 365 (Outlook, Teams, Word, Excel, SharePoint)
  • Active Directory (user administration, password resets)
• Experience troubleshooting hardware issues across laptops and desktops
• Understanding of basic networking principles
• Experience working with ticketing systems and managing incidents through to resolution
• Strong communication skills with a customer-focused approach
• Ability to prioritise workload and manage multiple requests effectively

Desirable Requirements

• Exposure to Azure AD/Entra ID
• Experience with Intune or endpoint management tools

If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application.
If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.
At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics.
If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.