Credit Controller

Credit ControllerJob Type: Temporary office-based role until the end of September 2026 Location: Lower Kingswood, Surrey- office based roleHours: 09.00am- 17.00pm (35 hours)Hourly Rate: £15.38 per hour PAYE or £19.50 per hour via an umbrella company.

A well-established SME within the utilities sector is seeking a proactive and resilient Credit Representatives to join their credit control team on a fixed-term basis until the end of September. This role will suit individuals who are confident managing high-volume phone activity, can hold firm but professional conversations, and are comfortable working to cash collection targets in a fast-paced environment.

Core Responsibilities:

• Chase outstanding invoices from 10 days overdue to 100+ days on a dual fuel portfolio
• Work a ledger of approximately 300-400 accounts
• Analyse and prioritise debt using a structured, methodical approach
• Make and receive high volumes of calls (target of 30-40+ per day)
• Maximise cash collection against set targets
• Use utilities knowledge to resolve or escalate customer queries
• Investigate customer and contract details to identify reasons for non-payment
• Negotiate fair and mutually satisfactory payment outcomes
• Convert customers to Direct Debit where possible
• Apply logic and sound judgement when assessing debt liability
• Use a wide range of available tools to support debt collection
• Make effective credit decisions to progress each case appropriately
• Manage relationships with internal departments and provide constructive feedback
• Consider external influences that may impact risk and cash collection
• Communicate clearly and professionally with customers and colleagues (verbal and written)