Desktop Technician Magnolia (AR)

IT Field Support Specialist (Operational Focus) We are seeking a proactive IT Field Support Specialist to join our technology team. In this role, you will serve as the primary point of contact for end-user computing, maintaining the health of our hardware fleet and resolving complex software hurdles. If you thrive in dynamic environments where you can pivot between advanced system troubleshooting and direct user interaction, we want to hear from you. The Role at a Glance Technical Sovereignty: Take ownership of the full lifecycle of employee devices from initial provisioning to advanced hardware repair. Infrastructure Bridge: Act as the hands-on extension of our network and server teams, ensuring site-wide connectivity and security. Operational Readiness: Following onboarding, you will complete paid MSHA certification to ensure you are fully prepared for our industrial workspaces. Core Responsibilities Multi-Platform Support: Diagnose and resolve performance bottlenecks across Windows, macOS, and Linux ecosystems. Endpoint Management: Utilize SCCM and Active Directory to automate software distribution and manage user permissions. Network Continuity: Troubleshoot local connectivity issues involving TCP/IP, DNS, and VPN tunnels to keep remote and local staff synchronized. Service Excellence: Manage the lifecycle of technical requests via ServiceNow, Jira, and BMC Remedy, ensuring no ticket falls through the cracks. System Integrity: Oversee Windows Server health and maintain a rigorous inventory of all physical assets. Safety & Environment Requirements Because this role supports our production and operational zones, adherence to strict safety protocols is non-negotiable. You will be provided with and required to wear the following Personal Protective Equipment (PPE): personal protective equipment for industrial workers, AI generated Getty Images Explore Head Protection: Industrial-grade safety helmets must be worn and maintained per safety standards. High-Visibility: Fluorescent vests or jackets with reflective stripping are mandatory; flame-retardant gear is required in specific zones. Hand Safety: Task-specific gloves (cut-resistant or chemical-resistant) must be worn at all times, barring specific touch-sensitive technical tasks. Eye Protection: Continuous use of impact-resistant safety glasses or task-specific goggles. Footwear: Sturdy, laced-up ankle boots with safety toes are required to provide maximum support and puncture protection.