IAM Service Lead

IAM Service Lead

Location: On-site, Inverness (IV2).
Start: ASAP.
Contract: Initial 6 months.
Rate: up to £473/day

A high-impact contract opportunity for an experienced Identity & Access Management (IAM) Service Lead to take ownership of IAM service delivery-driving SLA performance, robust governance, and continuous improvement across a complex environment.

• Lead end-to-end IAM service delivery (SLAs, BAU performance, service reporting)
• Own incident & problem management for IAM, ensuring rapid, effective resolution
• Define and improve IAM policies, standards, and processes to meet security/compliance needs
• Partner with technical and business stakeholders to integrate IAM across platforms
• Coach/lead the IAM team and raise operational maturity and service quality

• Proven experience leading IAM in a large/complex organisation
• Strong hands-on knowledge of IAM protocols/standards: LDAP, SAML, OAuth, OpenID Connect
• Track record managing service operations (incidents, problems, SLAs, stakeholder comms)
• Excellent stakeholder management and ability to juggle competing priorities
• Certifications (preferred): CISSP/CISM/IAM-related

• Cloud IAM experience, automation/Scripting, multi-region IAM rollouts, regulatory exposure