IT Support Engineer

Job title: IT Support Engineer - Active SC Clearance
Day rate: £210 per day - Outside IR35 or Umbrella
Location: Aberdeen, Scotland
Duration: 12 months initially
Start date: ASAP
Standard hours: Ad hoc

Overview
We re looking for reliable and customer-focused IT Support Engineers to provide on-site technical support on an ad-hoc basis. This role is ideal for engineers seeking flexible work alongside existing commitments.
As the face of our service, you'll provide hands-on support at a single site in Aberdeen, assisting with incident triage, troubleshooting, installations, and general IT support activities.

Key Responsibilities

• Provide 1st & 2nd line on-site technical support and customer assistance
• Basic troubleshooting and support of network ports, Wi-Fi access points, printers, AV equipment, room booking systems, and digital signage
• Perform basic network patching and equipment checks
• Escalate incidents to remote support teams and assist with diagnostics and resolution activities
• Carry out routine monitoring and health checks of on-site equipment
• Liaise with and log tickets with third-party vendors when required
• Support the installation and maintenance of customer IT and network equipment

• Active SC Clearance
• Prior experience as either: IT Support Engineer, field engineer, desktop support, smart hands, intelligent hands, network support, AV support, 1st line & 2nd line support
• Strong troubleshooting skills and a customer-first attitude
• Ability to work independently and professionally on a customer site
• Basic networking and desktop knowledge
• Excellent communication and problem-solving skills