Senior Business Analyst

NatWest is a major UK retail bank, providing every day banking services to over 19 million customers. The banks expertise and services span retail, commercial and private banking.

AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies.

We partner with NatWest to deliver their contingent recruitment processes. Acting as an extension of their recruitment teams, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed.

On behalf of NatWest, we are looking for a Senior Business Analyst for a 3 month contract based in Edinburgh. Hybrid, with one dayper week on-site.

Purpose of the role

We are looking for an experienced Business Analyst / Business Designer to support a major operational change initiative within a large retail banking environment. This role will focus on analysing current operational processes, engaging with key stakeholders across the business, and helping shape future operating models and transition state designs. The successful candidate will be confident working within complex operational environments, able to ask challenging questions, and capable of translating detailed operational analysis into clear, high-level recommendations and deliverables for senior stakeholders.

What you'll do

• Work closely with operational and business stakeholders to understand current processes, challenges, and opportunities for improvement.
• Conduct detailed operational analysis to support ongoing transformation and change initiatives.
• Support the development of future-state and transition-state operating model designs.
• Facilitate workshops, stakeholder discussions, and discovery sessions across multiple business areas.
• Gather, document, and analyse business requirements and operational processes.
• Translate complex operational detail into clear analysis, insights, and recommendations for senior leadership teams.
• Build strong relationships with stakeholders across the business, including managing challenging conversations where required.
• Support governance discussions and contribute to programme reporting and business change activity.

The Skills you'll need

• Proven experience working as a Senior Business Analyst, Business Designer, Operational Change Analyst, or similar role within large transformation programmes.
• Strong stakeholder management and communication skills, with the confidence to engage with senior and operational stakeholders across the business.
• Experience analysing operational processes and supporting operating model or business change initiatives.
• Ability to facilitate workshops, challenge constructively, and gather detailed business requirements.
• Experience working within retail banking, financial services, or large operational environments.
• Strong analytical and problem-solving capability, with the ability to present findings clearly at both operational and senior leadership level.
• Experience supporting transition-state or target operating model design activity would be highly beneficial.
• Ability to work at pace within a fast-moving programme environment and quickly build credibility with stakeholders.

Why NatWest

There are plenty of reasons why NatWest is a great place to work in a temporary job; they are becoming a simpler Bank, which is more integrated and technology driven. You'll be helping to build a sustainable bank, committed to helping customers to succeed.

We will only accept workers operating via an Umbrella engagement model.

If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course.

AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.