Senior Service Designer (GDS)

Senior Service Designer (GDS) - Contract

• Pay Rate: £450 per day (Inside Via Umbrella)
• Working arrangement: Fully Remote
• Duration: Contract until November (scope for extension)
• Urgent Requirement

We are currently looking for an experienced Senior Service Designer to join a high-profile government programme delivering digital transformation at scale.

This is an exciting opportunity to work on complex, user-centred services within a fast-paced environment, applying GDS (Government Digital Service) standards and principles.

Key Responsibilities

• Lead end-to-end service design across complex digital services
• Map and improve user journeys, ensuring services meet user needs
• Work collaboratively with multidisciplinary teams including product, research, and delivery
• Apply GDS standards, playbooks, and service assessments
• Facilitate workshops and stakeholder engagement sessions
• Produce service blueprints, artefacts, and design documentation

Essential Skills & Experience

• Proven experience as a Service Designer within government or public sector
• Strong knowledge of GDS principles and service standards
• Experience working on large-scale digital transformation programmes
• Excellent stakeholder management and communication skills
• Ability to work autonomously in a fully remote environment

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.