Solution Architect

Job Title: Solution Architect (ServiceNow + Microsoft Stack)

Location: UK (Remote/Travel as required)

Key Responsibilities

• Develop an automated agent to poll ServiceNow for open BD Support tickets and track time-to-deadline
• Implement conditional logic to trigger Microsoft Teams notifications at configurable intervals
• Build a Teams-based interaction flow enabling ticket closure without accessing ServiceNow
• Design and implement integrations between ServiceNow APIs and Microsoft Teams messaging platform
• Create supporting documentation and runbooks for ongoing maintenance and enhancements
• Collaborate with stakeholders to ensure smooth delivery and adoption of the solution

Required Skills & Experience

• Hands-on experience with ServiceNow APIs (reading ticket data, statuses, ownership fields)
• Strong experience building Microsoft Teams integrations (Bot Framework, Adaptive Cards, Power Automate)
• Solid background in Microsoft Azure/Power Platform (Logic Apps, Power Automate, Azure Functions)
• Proven experience in designing automation or agent-based solutions
• Ability to clearly communicate technical concepts and architecture decisions to non-technical stakeholders
• Experience conducting knowledge transfer sessions and creating technical documentation
• Comfortable working in an Outside IR35 contract environment

Additional Requirements

• Based in London with flexibility to travel to client site as needed