Technology Service Manager

As the Technical Services Owner for Digital Services, you will support the Bank in ensuring it maintains resilient technical services both now and into the future. In performing this function, you will assess the impact of all change including design, volume, currency and security requirements. Digital Services are at the heart of our relationship with our customers and form our most strategic channel.

• Maintain the Intellectual Property (IP) for the DSO area including end to end knowledge management from an infrastructure, middleware and application perspective.
• Assess the design of new/amended IT services and ensure that the necessary operational support requirements are considered
• Challenge our Service Partners and 3rd parties to ensure proactive and effective service delivery.
• Keep abreast of technical developments and tooling that could assist the Bank, develop expertise in the Bank's diagnostic tools and recommend proactive service monitoring improvements
• Support the drafting and review of Group IT risks where required
• Represent Digital Services Operations area at ARB

The successful candidate will have excellent communication skills with the ability to influence others, with strong attention to detail. Experience in working with multiple vendors, third party suppliers, and cross functional teams, alongside a strong customer focused mindset and proven appreciation for risk management. You consistently demonstrate a continuous improvement approach, with proven experience presenting serviceimprovement initiatives and discussing technical issues with both technical and non technical audiences at all levels.

You also have a good understanding of Site Reliability Engineering (SRE) practices and experience working in cross functional environments to deliver faster, more reliable, and resilient services. Your technical capabilities span automation and self healing solutions, as well as hands on experience with technologies such as AWS Cloud, ECS, React, Spring Boot, MuleSoft Flex Gateway, MuleSoft, MQ, HID ActivID, AppDynamics, Grafana, Splunk, ELK, Bitbucket, Jira, and Confluence.

• Site Reliability Engineering certification
• DevOps Certification or equivalent
• Cloud Service Architecture Certification or equivalent
• Mulesoft Certification
• REACT Certification
• AI Certification
• Observability tooling (e.g. App Dynamics / Grafana, Splunk) configuration and dashboard creation

There are no specific qualifications or minimum educational requirements needed for this role.

The Digital Services Operations area are accountable for the end-to-end maintenance and support of the banks key customer facing online channels. We provide management, oversight and Governance for all Digital Banking Services delivered through a collaboration with Bank or Ireland and its partners.

This is a hybrid role, based primarily at Cabinteely Dublin. We typically ask colleagues to spend a minimum of 8 days per month working in-person to support collaboration and connection. Specific arrangements will be confirmed by your recruiter to ensure they meet the needs of the role and team.

The Bank of Ireland company culture prioritises work-life balance with a commitment to hybrid working, along with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy along with working parent and carer supports.

Your health and wellbeing is important to us; we offer a substantial health insurance contribution, employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!

• Customer Focused - Leader
• Manage Risk - Self
• Better together - Leader
• Be Decisive - Self
• Take Ownership - Self

We're on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.