URGENT HIRING! IT Help Desk II $30 - $34

The Digital and IT Associate is an entry level IT technical position with 1 - 2 years related
experience in a technical role working in a team environment.

Job Title: Digital & IT Associate
Location: Glendale, AZ 85307
1st shift: Monday through Friday from 7:00 AM to 3:00 PM
Pay Rate: $30-$34/hr (depending on experience)
Duration: 6 months or longer (also possible conversion!)

• Responsibilities include maintaining and supporting the end users and workstation environment at a specific location or potentially multiple manufacturing plants.
• The position provides installation, maintenance, and general support of hardware and software at a Tier 2 Level.
• It also supports end users with advanced questions or problems by identifying, researching, and resolving technical problems in response to submitted support requests.
• The Digital and IT Associate is responsible for documenting, tracking, and monitoring problems to ensure
  timely resolution.
  

Responsibilities:

• Point of contact (POC) for team member deskside support, including PC, printer, network account and access requirements.
• Assist in onboarding and training new employees/contractors.
• Ability to communicate well, with good organizational skills to manage priorities and task switching.
• Understand how applications and technologies are utilized within the business.
• Day to day local hands-on IT support.
• Some basic work with servers, firewall, switches, circuits, endpoints, WiFi as examples.
• Assist in manufacturing equipment technical troubleshooting.
• Drive adherence to IT security compliance.
  

Qualifications:

• Bachelors Degree in a relevant discipline or previous experience and working towards obtaining a degree.
• Minimum 1 year experience in Information Technology with industry recognized certifications preferred.
• Previous experience utilizing ServiceNow support ticketing system
• General knowledge of Information Technology architecture as it relates to connectivity. (Networks, servers, switches, ISP, DNS,)
• Excellent written and oral communication skills
• Customer service focused.
• Good organizational and multi-tasking skills
• Ability to effectively collaborate with multiple teams
• Provide after-hour technical support as needed.
• Experience with Azure DevOps
  

Additional Helpful Skillsets:

• Expertise with simple to complex SQL queries
• Expertise with MS Power BI, Data Flows, Data Marts
• Experience with MS Power Automate