IT Field Tech

Motion Recruitment • Austin, Texas, United States • $32 - $36 / hour • 1w ago

This is a contract-to-hire IT Field Technician position based in Austin, Texas, for a national home building company. The role involves a mix of hands-on technical work and customer support. Responsibilities include resolving service desk issues such as desktop support, troubleshooting software problems, internet connectivity issues, and managing accounts through Active Directory and Azure. You will also support users in a Microsoft Office 365 environment. This position is contract-to-hire, with the opportunity for permanent conversion at the 3–6-month mark. Strong communication skills and a customer-focused attitude are essential, along with solid technical troubleshooting abilities in a professional IT environment.

This position will report directly to the office located in Austin, Texas each day before traveling to various field locations across the area. We are looking for individuals who are willing to travel to build sites to assist with site setup. Typical responsibilities in this part of the role include installing modern cables for internet connectivity and troubleshooting LAN issues.

Contract Duration: 12 Months+
Required Skills & Experience

Strong communication skills, experience supporting non-technical staff.
Professional attire, presentation and personality.
You must provide your own car and drive yourself to destinations.
Tiers 1 and 2 support including O365 & AD.
Must have Windows. Strong preference for Mac too.
Networking fundamentals such as LAN, WAN, Routers, Switches, TCP/IP, etc.
Experience imaging laptops, supporting A/V, and supporting cell phones.

Desired Skills & Experience

Mac support
Switches & Networking
Tier 3 support (There are a couple roles open, so if you want to do tier 3 there may be an opportunity for that)
Previous customers are facing support or MSP experience.
StarLink training

What You Will Be Doing
Tech Breakdown

100% O365
100% Network Fundamentals LAN, WAN, Routers, Switches, TCP/I, etc.
100% Windows

Daily Responsibilities

100% Hands On
100% Team Collaboration

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