Business Development Manager (B2C Partnerships)

Goodlord • TRAFFIC • Remote (London, Not Specified, United Kingdom) • 9h ago

Remote - Once per month in London or Sheffield (Paid Travel) for 2 days

ABOUT THE ROLE

Goodlord's mission is to provide the best renting experience in the world and we're on the hunt for a Business Development Manager, reporting directly to our Director of B2C Partnerships, to help us achieve this.

As a key member of the Business to Consumer Partnerships (B2CP) team, your primary responsibility will be to engage with our existing letting agent clients. You will consult with them, promote, and monitor their utilisation of our energy, broadband, and utility bundling products, which are designed for both letting agents and tenants.

You must have experience in B2B sales and be comfortable upselling products to letting agents in a consultative manner to agents who already use our products. You will ideally have a good understanding of the lettings cycle to help support our letting agents maximise their growth through our product ranges, familiarity with domestic utilities is helpful but not essential.
No two days are ever the same at Goodlord so what you'll be up to will vary. The pace we move at also means priorities will change and you'll need to be comfortable with this (we'll support you!). But these are the things that will be core to your role and will keep you busy.

The day to day stuff:

Manage High-Value Accounts: Own and maximise growth in Goodlord's top accounts, delivering exceptional value alongside others.
Achieve Targets and KPIs: Consistently meet or exceed annual revenue, retention, and upsell targets through consultative sales (identifying around 40-50 opportunities each month)
Build and Cultivate Relationships: Develop strong relationships with client decision-makers to drive product adoption and longer-term contracts.
Data-Driven Strategy: Use data to monitor performance, identify growth opportunities, and strategically target customers, communicating insights for enhanced engagement and commercial returns.
Consultative Selling: Engage with customers at all levels, adapting approaches to deliver tailored solutions aligned with business objectives.
Stay Informed: Keep abreast of competitor activities and industry trends, providing informed advice and consultative support with confidence in industry legislation. Also communicating with our Account Managers to help identify opportunities
Feedback and Improvement: Gather and relay customer feedback to internal teams to shape product enhancements and improve customer experience.

ABOUT YOU

You should apply if:

you have proven success in closing B2B sales, this can be new business, up-selling, cross-selling or closing experience.
you are able to establish rapport and trust with people quickly and effectively over the phone and face-to-face
you are enthusiastic about setting the pace and enjoy healthy competition
you have excellent spoken and written English, with outstanding communication skills
you are target-driven and motivated with a positive and resilient attitude, and can maintain it even under pressure
you are able to work autonomously and you're comfortable working in a fast-paced environment
you have strong IT literacy: you will be expected to produce various reports and presentations
you are super organised and have proven your ability to prioritise effectively and meet deadlines
you get on with everyone and anyone and adapt your style to communicate most effectively with them
what we're doing here at Goodlord excites you!

It would also be great if:

you have commercial experience in the lettings or utilities industry
you have experience using AI to supercharge your performance

WHAT SUCCESS LOOKS LIKE

We want you to picture yourself thriving in this role, so here's what success could look like in your first few months:

In Your First 3 Months:

You've completed a thorough onboarding and have a solid grasp of how we work, our product, and our customers.
You're confidently managing your core responsibilities and collaborating with your teammates.
You've built strong relationships across the team and started contributing to key meetings, stand-ups, or planning sessions.
You've started to build relationships with customers closing deals.

At 6 Months:

You're delivering results independently and consistently.
You've taken on more complex challenges or started contributing to strategic conversations.
You've built trust with stakeholders and become a go-to person for your area.
You've made suggestions that have improved a process, experience, or outcome and seen them implemented!

ABOUT US

We started Goodlord because we wanted to make renting simple and transparent for everyone involved: the agent, landlord and tenant. We knew Generation Rent would lead to more tenants, with higher digital expectations and we were confident we could provide a solution.

And we did. Like all startups it's been a bit of a roller coaster journey, but we're now stronger than ever, with around 3000 letting agents using the platform, exciting & varied product lines and over 300 Goodlordians across the group supporting the mission!

At Goodlord, our purpose is clear: to build the best rental experience in the world. We know that people are central to achieving that mission, which is why we've worked so hard to make Goodlord a genuinely great place to work. We're proud to have been recognised for that - ranking 47th in the UK's Best Workplaces 2025 (Large category) - and the recognition hasn't stopped there:

47th Best Workplace in the UK (Large category) - 2025
Great Place to Work Certified - 2024
Top 30 Workplace for Development - Great Place to Work 2024
Top 50 Workplace for Wellbeing - Great Place to Work 2024
Flexa Verified Employer - 2023/2024
Deloitte Technology Fast 50 - 2023
Excellence in Wellbeing - 2023/2024
10th Best Workplace in the UK (Large category) - 2022
23rd Best Workplace for Wellbeing (Large category) - 2022
18th Best Workplace for Women (Large category) - 2022
13th Best Workplace in Tech (Large category) - 2022

These recognitions mean the world to us, not just because of the awards themselves, but because they reflect the care, culture, and ambition we all share at Goodlord.

Our values guide our decisions, the way we work, our culture and the people we ask to join the team. We work hard, have fun and support each other. We're not afraid to make mistakes (we'd never learn if we didn't) and we're always looking to challenge ourselves. Our style is collaboration based on honesty, friendship and respect.

It's an exciting time here at Goodlord. If you're inspired by what we're doing, are up for a challenge and share our values, we'd love to hear from you.

WHY YOU'LL LOVE BEING A GOODLORDIAN:

Aside from the role, the people, our culture and our mission, we have some other things that make Goodlord a pretty awesome place to be. Here's a few favourites amongst Goodlordians (check out our careers page for more info).

Grow with Goodlord: your development is important to us. Have a goal in mind? Share it with us and you can use your £1000 annual development fund to support it. We guarantee you'll learn loads and develop both personally and professionally at Goodlord too!
Your well-being matters: bi-weekly coaching with Sanctus to provide Goodlordians with a safe place to talk and support your mental health

25 days holiday (plus UK Bank holidays) plus 1 day per full holiday year up to 32 days: We believe regular breaks are essential for well-being and we encourage (some may say expect!) all Goodlordians to take full advantage of their annual leave entitlement

Supporting your family: we offer Goodlordians of all genders a generous 3 months of fully-paid time off to look after their new arrivals
Our team: we're an energetic, sociable, and talented bunch who are super passionate about what we do and determined to make a difference. We're all in it together, we learn from each other, we're genuine and we don't have time for politics

Goodlord wants applicants from all backgrounds and walks of life, we are an equal opportunity employer committed to creating an inclusive environment. In fact one of our core values is Bring our whole selves to work which is really important to us. If there is anything you need to participate fully in the interview process we'd like to hear about that too, please just include it in your application. Come and join us!

Please note, as we are regulated by the Financial Conduct Authority, all Goodlordians are required to pass a thorough referencing check via Experian before joining the team. We will only ask for references at the point of making an offer.

Regrettably we are not able to provide sponsorship for this role.

No agencies please - we have tried and trusted partners we would turn to should we require support.

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