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At Moneybox, we're helping people turn their money into something greater. We launched our award-winning app back in 2016, and made waves with our now famous round-ups feature, which helped thousands of people start investing with just their spare change. Fast forward to today, and we've brought saving, investing, home-buying, and retirement services together into one simple app. So people can reach their goals and build wealth with confidence, whatever their starting point. With a range of free tools, educational content, and award-winning customer support, we're already helping hundreds of thousands of people all across the UK
Job brief To support our growth, we're looking for someone to join our Support team and to ensure that Moneybox continues to be known for taking pride in supporting and delighting both existing and potential customers. We want to go above and beyond wherever we can and ensure that using the service is a great experience. We're specifically looking for a small team to be online and available for our customers outside of our key hours, helping to identify any issues and provide any support for escalated queries over this time.
What you'll do - Interacting with current and potential customers through Intercom and phone to address any queries they have and provide great customer service.
- Working alongside the Operations and Compliance team to ensure a great customer experience.
- Providing key feedback to Team Leads and managers on key customer queries and issues.
- Looking for ways to go above and beyond to provide a great service and experience for our customers.
- Raising awareness of our mortgage advice service to help customers on their home-buying journey.
- Understanding the wider Moneybox roadmap and direction, helping to feed into this.
- Problem solving and triaging - as a member of the Sunset team there'll be times with limited technical support to resolve your queries.
- Be self motivated; you're able to stick to productivity and quality targets even when working unsupervised.
- Five days per week Monday - Friday, no weekends. Shifts are 13.30 - 22:00 (some flexibility is available here should you need it), Additional overtime hours are also available. Please note that during your training period hours will be 9am - 5:30pm
Who you are - A driven, ambitious individual who's looking to build their career at an exciting very- fast-growing company.
- Naturally personable, great communicator who has a passion for their work and the people they work with.
- Excited about being part of a fast-growing company that's trying to make a positive mark on the world.
- Interested in savings and investments personally, with a desire to gain even more knowledge in both of these areas.
- Knows how to have fun whilst maintaining a professional outlook.
Experience and skills - Ability to work well both individually and as part of a team.
- Experience working to metrics in a contact center environment.
- Good analytical and problem solving skills.
- A 'high-output do-er' with a desire to work in a fast-paced, fast-changing startup environment.
- Able to confidently prioritise tasks, identify patterns and work independently.
- Direct experience with Intercom.
What's in it for you? - Opportunity to join a fast-growing, award-winning and super ambitious startup
- Work with a friendly team of highly motivated individuals
- Be in an environment where you are listened to and can actually have an impact
- Thriving collaborative and inclusive company culture
- Competitive remuneration package
- Opportunity to attend industry conferences and events
- Private medical insurance
- 25 days holiday + bank holidays
Our Commitment to DE&I
At Moneybox, we promote, support and celebrate inclusion, diversity and equity for all, so that everyone can bring their full selves to work. We believe that diversity drives innovation, and that if our team is representative of our community of customers, we can better support their needs. To ensure our recruitment processes provide an equal opportunity for all applicants to succeed, we encourage you to let us know if there are any adjustments that we can make. We are open-minded and always willing to go the extra mile to ensure all applicants can present their full self and potential.
At this time we cannot offer visa sponsorship for this role and we cannot consider overseas applications.
Working Policy:
We have a hybrid policy that includes 2 days from our London office and 3 from home. If the role states it is either hybrid or remote candidates must be based within the UK.
Please read before you apply!
By sending us your application you acknowledge and agree to Moneybox using your personal data as described below.
We collect applicants' personal data to manage our recruitment related activities. Consequently, we may use your personal data to evaluate your application, to select and shortlist applicants, to set up and conduct interviews and tests, to evaluate and assess the results, and as is otherwise needed in the recruitment process generally.
We do not share your personal data with unauthorised third parties. However, we may, if necessary, share your personal data to carefully selected third parties acting on our behalf. This may include transfers to servers and databases outside the country where you provided us with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America.
If you are unsuccessful in your application, we may keep your details on file so that we can tell you about other suitable vacancies which may be of interest to you when they arise in the future. If you would rather we did not keep your details on file, you can contact us at email:
Your application will be subject to criminal record and adverse credit history checks (such as CCJs, IVAs and bankruptcy). As a regulated financial business, an adverse financial history could impact your suitability for the role. If you are aware of anything that could affect your suitability for the role, please let us know.
Capital at risk. All investing should be for the longer term. The value of your investments can go up and down, and you may get back less than you invest. Tax treatment depends on individual circumstances and may be subject to change in the future.
A 25% government penalty applies if you withdraw money from a Lifetime ISA for any reason other than buying your first home (up to £450,000) or for retirement, and you may get back less than you paid into your Lifetime ISA.
Your home may be repossessed if you do not keep up repayments on your mortgage.
Payments you make into your pension won't be accessible until the minimum pension age (currently 55, increasing to age 57 from 2028). Tax treatment depends on individual circumstances and may be subject to change in the future.
For Business Saver: T&Cs apply. Max one withdrawal per day.
