Job Title: Medical Call Center Representative
Location: San Antonio, TX - onsite
Industry: Healthcare
Pay: $17.00 - $19.00 / Hourly
Benefits: Dental, Vision, Medical, 401(k)
About Our Client
Addison Group is actively hiring on behalf of a healthcare-focused client that delivers high-quality, patient-centered care to veterans. This organization emphasizes personalized support, aiming to empower patients through accessible, compassionate healthcare services.
Job Description
Seeking customer-focused, contact center professionals for an onsite Medical Call Center Representative role. Representatives will support patients with appointment scheduling, provide clinic information including mileage, and answer general inquiries, while documenting patient interactions in the tracking system.
Key Responsibilities
- Provides customer service by addressing inquiries, resolving issues, and fulfilling requests.
- Verifies demographics, appointment details, and mileage inquiries.
- Researches and escalates concerns as needed, promoting use of electronic communication tools.
- Accurately documents calls and efficiently uses systems and portals.
Qualifications
- Experience: Minimum of 6 months in a contact center or high call volume environment.
- Education: High school diploma or GED required.
- Skills: Strong verbal communication and problem-solving skills; ability to manage call quality and volume.
Additional Details
- Contract Term: 6 months on contract with the opportunity for extensions
- Work Hours: Monday-Friday 11am-8pm, (M-F 8am-5pm for first 2-3 weeks of training)
Perks
- Impactful Work: Join a mission-driven organization focused on compassionate patient care.
- Collaborative Environment: Be part of a team that values support and open communication.
- Comprehensive Training: Get equipped with skills needed to excel and advance.
- Benefits: Dental, Vision, Medical, 401(k)
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran, in accordance with applicable federal, state, and local laws. Reasonable accommodation is available for qualified individuals with disabilities upon request.
IND 004-007
